Senior Technical Sales Support

Job description

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. People. Passion. Performance. It is these three success factors that make KSB the company it is today. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products. The Purpose of Your Role As Senior Application Engineer / Senior Technical Sales Support, you will play a key role in supporting order intake growth by providing advanced technical expertise, guidance, and support to customers and internal stakeholders throughout the full application lifecycle. Acting as a senior resource within the Technical Sales Support function, you will support the Director of Technical Sales Support in driving technical excellence, process consistency, and team capability. You will work closely with sales, engineering, product development, and the Technical Sales Support team to deliver innovative, practical, and customer-focused solutions that meet customer needs and exceed expectations. Your Key Responsibilities Have a bias for action to ensure you represent KSB Canada’s interest and corporate image in a professional manner. Develop and maintain customer relationships. Address and respond to inquiries for products and services in the most professional form and lead time. Serve as a senior technical point of contact for customers and internal colleagues, providing expert advice and guidance on the selection, implementation, and optimization of pumping systems. Support the Director of Technical Sales Support with technical decision-making, prioritization of complex customer requirements, team workload considerations, and the continuous improvement of technical sales support processes. Act as a mentor and senior support resource for the Technical Sales Support team by sharing knowledge, reviewing complex technical work, supporting problem-solving, and helping to develop team capability and confidence. Collaborate with customers, field sales colleagues, and internal technical teams to understand complex requirements and design customized solutions that leverage our products and services to address customer challenges, operational needs, and business objectives. Creation of technical documents and drawings within an acceptable timeframe creating a formal solution that accurately portrays the desired technical solution as discussed with the Field Sales Colleague. Conduct product demonstrations and presentations to showcase the capabilities and benefits of our solutions, effectively communicating technical concepts to both technical and non-technical audiences. Coordinate testing and validation activities to ensure that solutions meet quality standards, performance requirements, and compliance regulations. Provide ongoing technical support to customers, troubleshooting issues, resolving challenges, and addressing inquiries in a timely and efficient manner. Assist in developing and improving training materials, technical documentation, standards, and knowledge resources to empower customers, internal stakeholders, and Technical Sales Support colleagues with the necessary skills and information to utilize our solutions effectively. Provide coaching, guidance, and peer review to support consistency, quality, and accuracy across technical proposals, drawings, calculations, and customer-facing technical documentation. Develop and maintain excellent communication skills both externally with customers and internally with colleagues. Support and assist sales personnel to ensure increased success for the company. Competencies And Qualifications Time Management skills Communication Skills Leadership, coaching, and mentoring skills Strong problem-solving and decision-making skills with the ability to support complex customer and internal technical requirements Technical Competence in Fluid Systems and Centrifugal Pumps Detail oriented and meticulous >7 years of experience in rotating equipment, pumping systems, application engineering, or technical sales support, with demonstrated ability to support complex technical requirements and guide others. Degree in Mechanical Engineering or related fields Strong knowledge and experience working with Solid Works & Auto CAD Why KSB? KSB is a signatory to the United Nations Global Compact which aims at promoting sustainability and fairness in the business, environment and society. Our work processes and working environment are designed to require as little energy and as few raw materials as possible. KSB aims to help resolve social problems for the common good. Education for young people is a key theme of the company’s social commitment and is also part of its corporate social responsibility. KSB is therefore helping to pave the way for young people to develop their skills early enough so that they can later pursue a career that’s the right fit for their talents and options. What is the office culture like at KSB Canada? You will find a driven and efficient team of experts at our Mississauga office. Our team is passionate about growth, innovation and collaboration. We are constantly striving to improve and better our processes to better support our customers and better work as a team. We welcome a growth mindset, new ideas and a desire to impact the processes of the team to increase efficiency internally and externally. Job Type Full-time, Permanent Pay & Benefits Discretionary Annual Bonus Benefits Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP matching Tuition reimbursement Vision care Wellness program Schedule: Monday to Friday Location: Mississauga - In office role KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.