Senior Technical Service Officer

Job description

Job Scopes • Acts as a dedicated lead managing end-to-end service requests, quality control, and escalations. • Maintains workforce resource integrity and serves as the primary contact for multi-vendor coordination. Job Requirement - Higher-Diploma / Degree in Information Technology or related discipline. - 5-6+ years of deskside/infrastructure support with proven team leadership experience. - Requires cross-domain technical expertise (e.g., Active Directory, Exchange, Group Policy Object troubleshooting) to serve as a senior technical backup for junior staff. - Strong leadership, resource management, and multi-vendor coordination skills. - Strong communication skills in both written and spoken Chinese and English. - Working Windows: Mon – Fri, 08:00 - 19:00; Sat, 08:00 - 14:00 - Working Location: Customer Office