Senior Technical Success Manager

Job description

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. Job Summary As a Senior Technical Success Manager, you will be the strategic heartbeat for our top tier enterprise customers. You won't just support software adoption, you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You'll be the trusted advisor who turns security from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development. About the Team You'll join Snyk's Technical Success organization, the team responsible for guiding our largest enterprise customers from onboarding through long-term expansion. Technical Success Managers partner closely with Sales, Product, and Support to ensure customers realize measurable value from Snyk's developer security platform, and this team owns the relationship with some of Snyk's most strategic, highest-visibility accounts. What You’ll Do ● Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows. ● Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention. ● Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products. ● Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks. ● Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities. ● Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges. What you’ll bring ● 5+ years of experience in a customer-facing technical role, successfully engaging executives and technologists to solve business problems with advanced technologies. ● Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in North America. ● Strong working knowledge of developer or application security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code). ● Experience leading technical or engineering programs, with a proven record of thought leadership and business case development. ● Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end users to executives. ● Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment. ● Nice to have: a developer background, coding experience, or deep familiarity with modern DevOps environments. ● Nice to have: prior experience in a direct or matrixed role leading technical transformation project teams. ● Nice to have: a track record of problem-solving and innovation in developing technology programs. ● Nice to have: a Bachelor's degree in computer science, technology, engineering, math, business, or equivalent experience. ● Enjoys translating complex technical wins into clear business value: you love a good success story. We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers Health benefits, employee assistance plans, and annual wellness allowance Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances