Job SummarySenior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environmentsEssential Duties and Responsibilities Microsoft Azure and Office 365 Administration. Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work RequirementsDesired Technical Knowledge Technicians are expected to have intermediate to advanced knowledge of the following technologies, with the ability to quickly expand and deepen that knowledge as needed. Microsoft & Endpoint Technologies Microsoft 365 administration, including Exchange, Intune, Defender, and Entra IDWindows Server and Windows Desktop operating systems (all supported versions)macOS administration and familiarity with Apple Business ManagerCommon desktop applications, including Microsoft Office and related productivity tools Networking & Connectivity Core networking concepts, including routing, switching, and firewall administrationAdvanced networking experience with vendors and platforms such as Meraki, Fortinet, SonicWall, Cisco, and DellNetwork services and fundamentals, including DNS, NAT, and related technologiesSecure connectivity solutions, including: Site‑to‑site VPNsPoint‑to‑site VPNsGlobal Secure Access Infrastructure & Virtualization Virtualization technologies, including VMware vSphere and Microsoft Hyper‑VServer backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery Automation & Scripting Basic scripting and query experience, including PowerShell and KQL Additional Requirements Participation in an after‑hours support escalation rotationAbility to perform on‑site work as requiredMust successfully pass a background screeningAbility to lift up to 20 lbsStrong teamwork, communication, and documentation skillsResponsible for entering billable time and detailed notes into the ticketing system in real timeApplicants must be located in the Austin, TX metro area or surrounding communities Preferred Qualifications Certifications: Preference given to candidates with relevant industry certificationsExperience: 5+ years of experience in a help desk, systems administration, or network support roleEducation: Degrees are valued but not required; experience and certifications are preferredBenefits 75% to 100% work-from-home options Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.
Job Summary
Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments
Essential Duties and Responsibilities
- Microsoft Azure and Office 365 Administration.
- Provide remote technical support to customers calling for various technical issues.
- Provide on-site technical support to customers as needed.
- Must have flexible after-hours availability for implementation and deployment tasks.
- Track time and provide troubleshooting notes as you work
Requirements
Desired Technical Knowledge
Technicians are expected to have intermediate to advanced knowledge of the following technologies, with the ability to quickly expand and deepen that knowledge as needed.
Microsoft & Endpoint Technologies
- Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID
- Windows Server and Windows Desktop operating systems (all supported versions)
- macOS administration and familiarity with Apple Business Manager
- Common desktop applications, including Microsoft Office and related productivity tools
Networking & Connectivity
- Core networking concepts, including routing, switching, and firewall administration
- Advanced networking experience with vendors and platforms such as Meraki, Fortinet, SonicWall, Cisco, and Dell
- Network services and fundamentals, including DNS, NAT, and related technologies
- Secure connectivity solutions, including:
- Site‑to‑site VPNs
- Point‑to‑site VPNs
- Global Secure Access
Infrastructure & Virtualization
- Virtualization technologies, including VMware vSphere and Microsoft Hyper‑V
- Server backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery
Automation & Scripting
- Basic scripting and query experience, including PowerShell and KQL
Additional Requirements
- Participation in an after‑hours support escalation rotation
- Ability to perform on‑site work as required
- Must successfully pass a background screening
- Ability to lift up to 20 lbs
- Strong teamwork, communication, and documentation skills
- Responsible for entering billable time and detailed notes into the ticketing system in real time
- Applicants must be located in the Austin, TX metro area or surrounding communities
Preferred Qualifications
- Certifications: Preference given to candidates with relevant industry certifications
- Experience: 5+ years of experience in a help desk, systems administration, or network support role
- Education: Degrees are valued but not required; experience and certifications are preferred
Benefits
- 75% to 100% work-from-home options
- Flexible Paid Time Off
- Medical/Dental/Vision Insurance available
- Life and AD&D Insurance
- Disability Insurance
GCS is an equal opportunity employer. GCS is a certified small business.
Who are we?
GCS Technologies started up in 2000 with the simple goal of solving challenging IT problems that other managed service providers weren’t willing to take on. Founded by brothers, Joe and Daryl Gleinser, this approach has resonated with both business and IT executives that realize bad IT results can affect more than just the balance sheet.
We are a family of passionate problem solvers seeking to build a successful company we can be proud of and enable our customers to do the same. We are constantly seeking to improve both as a company and individuals and realize one of the best ways to do that is by adding like-minded professional to our team.
Why work for us?
GCS is a fast-paced, challenging environment that provides the ability to work with a wide range of technologies and environments. Few jobs offer the chance to gain so much hands-on experience in so many areas. Additionally, GCS looks to foster an environment for continued growth through:
Access to numerous online training resources and books
A fully functional lab environment to gain hands-on experience
A bounty program that rewards techs for achieving certain IT certifications
Who are we?
GCS Technologies started up in 2000 with the simple goal of solving challenging IT problems that other managed service providers weren’t willing to take on. Founded by brothers, Joe and Daryl Gleinser, this approach has resonated with both business and IT executives that realize bad IT results can affect more than just the balance sheet.
We are a family of passionate problem solvers seeking to build a successful company we can be proud of and enable our customers to do the same. We are constantly seeking to improve both as a company and individuals and realize one of the best ways to do that is by adding like-minded professional to our team.
Why work for us?
GCS is a fast-paced, challenging environment that provides the ability to work with a wide range of technologies and environments. Few jobs offer the chance to gain so much hands-on experience in so many areas. Additionally, GCS looks to foster an environment for continued growth through:
- Access to numerous online training resources and books
- A fully functional lab environment to gain hands-on experience
- A bounty program that rewards techs for achieving certain IT certifications
