Senior Technical Support Engineer

Job description

Senior Technical Support Engineer Office-based in Lane End, High Wycombe with International Travel Permanent, Full-time, Monday - Friday 37 hours 25 Annual Leave + UK Bank Holidays (with option to buy / sell!), Pension Scheme, Private Medical Insurance, Access to a Private GP, Company Bonus Scheme and much more! ________________________________________________________________________ We’re looking for a highly skilled and motivated Senior Technical Support Engineer to provide advanced technical support across our partner network, platform, and key customer accounts. This is an exciting opportunity for someone who thrives on problem-solving, enjoys hands-on technical work, and is eager to travel internationally. In this role, you’ll be at the forefront of delivering expert technical support both pre- and post-sale, working closely with customers and partners to ensure optimal system performance. What you will be doing… Provide advanced technical support across ELGA systems and partner networks Travel to customer sites in the UK and overseas to diagnose and resolve complex issues Support large-scale installations, including validation and performance troubleshooting Contribute to beta testing, gathering real-world performance insights Develop and maintain technical documentation for internal and external use Participate in product risk assessments, offering practical insights Deliver and support technical training for partner teams globally Manage and assess warranty claims, including testing returned components This role is ideal for someone who enjoys variety and independence, with regular travel that may include overnight stays or trips of up to 10 days internationally. What we are looking for… Essential Skills & Experience Strong technical background in water treatment systems Solid understanding of mechanical and control systems Experience diagnosing faults using tools like multimeters or oscilloscopes Analytical mindset with a methodical problem-solving approach Ability to interpret data and make informed decisions Excellent communication skills—able to explain technical concepts clearly Confident working independently and as part of a team Experience writing clear technical reports and documentation Comfortable handling challenging customer interactions Strong IT skills (e.g. Google Workspace or similar) Desirable Experience in a Technical Support Engineer or Service Engineer role Background in mechanical or chemical engineering BTEC Level 4 (or equivalent) in an engineering discipline Ability to deliver or support technical training and presentations Multilingual or able to communicate across different cultures Qualifications GCSEs (or equivalent) including English and Maths Vocational or professional qualification in a science or technical field If you’re a technically driven professional who enjoys solving complex problems and wants a role that takes you around the world, we’d love to hear from you. Apply now and be part of a team shaping the future of laboratory water solutions. Employee Benefits Package We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals. That's not all… you also have the option to enrol in a range of flexible benefits, including BUPA Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Veolia brings together a dedicated team of experienced professionals committed to tackling Veolia the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.