Senior Technical Support Executive, Personal Care

Job description

Main Accountabilities Assists in developing personal care/ toiletries/ color cosmetics formulation according to TSR raised by commercial care team. Keep abreast with market trends and creating innovative formulations. Respond to customer technical enquiries received via the sales team through email, WhatsApp, Teams, and TSR Lite. Coordinate with principals to support and clarify product technical information requested by the sales team. Assists in raise complaint report to principal whenever PC product's quality related received from CS or sales team Handle complaint reporting to principals for PC product quality issues raised by Customer Service or the sales team. Create and update sales toolkits to reflect marketing trends, new launches, and principals’ concept directions for product promotion activities. Convert sales toolkits into PowerPoint presentation formats for effective use by the sales team Record all the lab activities, formulation trials, finalized formulation into CRM. Assists and support on communication, knowledge transfer and sharing of best practices across lab and sales team. Support sales team to visit customers as and when required. Day-to-day responsibility for laboratory operations Maintain and support compliant Health and Safety procedures in the laboratory and Samples Department. Coordinate and support the handling and arrangement of incoming samples from all principals. Assists and support in the re-packing of materials for the Samples Department and review the implementation of procedures Manage and cover the duties of the Samples Department during holidays, if and when required.