Senior Technical Support Specialist (FinTech / Open Banking)

Job description

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for a Senior Technical Support Specialist to join Noda — a fast-growing open banking payment platform operating across the European market. This is a role for someone who enjoys solving complex technical issues, working closely with merchants and internal engineering teams, and taking ownership during critical situations. You will become a key expert inside the support team, help scale internal processes, and directly influence the quality and stability of our payment operations. Your main tasks will be : Support merchants during integration with Noda’s payment solutions; Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems; Diagnose incidents, identify root causes, and coordinate resolutions with internal teams; Ensure smooth and stable operation of payment flows and integrations; Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams; Improve and maintain technical documentation, integration guides, and internal knowledge base; Participate in integration testing and quality control processes; Mentor junior team members and help improve support standards across the team. We expect from you: 4+ years of experience in Technical Support, Integration Support, or Payment Support roles; Experience working with FinTech, payment systems, PSPs, or open banking products; Strong understanding of HTTP, APIs, client-server architecture, and payment flows; Hands-on experience with logs and monitoring tools (Kibana or similar); Understanding of incident management processes, SLA/SLO principles, and production support environments; Experience working with SQL/NoSQL databases; Strong analytical and troubleshooting skills; Excellent communication skills and ability to build trusted relationships with merchants and internal stakeholders; Experience mentoring or supporting junior team members; Fluent Russian and English level B2 or higher. What do we offer: REMOTE OPPORTUNITY to work full-time; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now! The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment.