Senior Technical Trainer - Poly

Job description

Senior Technical Trainer - Poly Description - Job Summary The Senior Technical Trainer in Audio & Video Conferencing is responsible for designing, developing, and delivering advanced technical training programs for internal employees, partners, and clients. This role acts as a subject matter expert on A/V technologies, specializing in video conferencing platforms (e.g., Zoom, Microsoft Teams, WebEx), hardware integration (e.g., Poly, Cisco), and unified communications. The Senior Trainer ensures high adoption rates, technical proficiency in troubleshooting, and a superior user experience during virtual/hybrid meetings. Key Responsibilities Training Strategy & Curriculum Design: Create, update, and maintain comprehensive training materials, including instructor-led training (ILT), webinars, self-paced e-learning modules, job aids, and user guides for AV/VC technologies. Technical Training Delivery: Conduct engaging training sessions (in-person and virtual) on advanced A/V setup, room systems (SIP/H.323), soft client troubleshooting, and network requirements for optimal audio/visual performance. Subject Matter Expertise: Maintain deep technical knowledge of current video conferencing platforms (Teams, Zoom, WebEx Events) and hardware (Poly (Formally Polycom)). Needs Assessment & Evaluation: Collaborate with IT and support departments to identify skill gaps. Evaluate training effectiveness through assessments, feedback, and adoption analytics, adjusting curricula to meet evolving tech needs. Mentorship: Mentor junior technical trainers and support specialists on instructional design best practices and advanced A/V troubleshooting techniques. Vendor/Engineering Liaison: Partner with engineering and AV vendors to test new features or equipment (microphones, cameras, mixers) and develop training to reflect product updates. Required Qualifications and Skills Education: Bachelor’s degree in Electronics or relevant is preferred, Educational Technology, or a related field. Experience: 5+ years of experience in technical training, with at least 3+ years specifically in A/V technology, video conferencing systems, or unified communications. A/V Technical Proficiency: Deep knowledge of Poly hardware; DSP setup, SIP/IP protocols, and network conferencing requirements. Software Proficiency: Expert knowledge of Zoom/Teams administration, Microsoft Office Suite, and instructional design tools (e.g., Articulate Storyline, Camtasia). Certification: Certifications such as Certified Technical Trainer (CTT+), AVIXA CTS/CTS-D, or specialized vendor certifications (Zoom Certified Trainer, Microsoft Teams Certified) are highly preferred. Communication: Outstanding presentation and facilitation skills, with the ability to explain complex technical concepts simply. Job - Services Schedule - Full time Shift - No shift premium (India) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "