Senior Technical Writer - Madcap Flare & AI Expert

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here Hybrid: 8 days a month, in any Wolters Kluwer office, located in Central or Eastern time zone. Our Locations: Contact Wolters Kluwer | Wolters Kluwer What We Offer: The Sr. Technical Writer role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. What You'll be Doing: As a Senior Technical Writer, you will play a critical role in developing high-quality technical documentation. You will work closely with various departments, contributing significantly to the creation of user manuals, guides, and specifications. Your expertise will ensure that technical information is conveyed clearly and effectively, thereby enhancing user experience and product usability. Key Tasks: Lead interviews and information sessions with subject matter experts. Ensure all technical content aligns with user needs and product specifications. Create comprehensive manuals, guides, and technical specifications. Review and improve existing documentation for clarity and effectiveness. Manage large documentation projects from inception to completion. Implement feedback from usability testing into documentation. • Coordinate with design teams to integrate visuals and diagrams effectively. Use advanced documentation tools to streamline content creation. Ensure compliance with industry standards and best practices in documentation. You're a Great Fit if You Have: Bachelor's degree or equivalent related work experience. Technical Writing: Proficient in developing complex technical documents. Information Collection: Skilled in leading detailed information sessions with experts. Content Alignment: Ensuring technical content meets product specifications and user needs. Project Management: Effective management of large documentation projects. Usability Testing: Ability to integrate feedback from usability tests into documentation. Visual Integration: Coordinating with design teams to include visuals and diagrams. Documentation Tools: Advanced use of documentation tools for efficient content creation. Industry Standards: Knowledge of and adherence to industry standards and best practices. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available at Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $60,700.00 - $106,000.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.