Senior Technician

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Introduction As Senior Technician, you’ll support the Business Services team in Milton Keynes to deliver accurate technical and administrative services for a growing client base. You’ll serve as a key contact for London-based teams, helping work progress smoothly and in accordance with company standards and client requirements. You’ll validate technical data, produce reports and reconciliations, maintain reliable records and support credit control. You’ll also resolve escalated queries and help colleagues develop the technical knowledge needed to deliver a consistent, high-quality service. What you’ll be doing You’ll combine technical delivery, quality control and responsive service to support clients and business teams. You’ll also share your knowledge so the team can handle work consistently and accurately. Manage complex technical administration, ensuring work is accurate, complete and delivered efficiently. Validate data submissions and transactions against company standards and client requirements. Prepare and review technical reports, statements, reconciliations and management information. Maintain accurate system records, manage credit control processes and resolve outstanding queries. Apply regulatory and internal requirements, acting as an escalation point for internal teams and clients. Train and mentor less experienced colleagues to build their technical capability. Who we’re looking for You’ll bring evidence of accurate technical delivery within insurance or financial services and communicate clearly with clients and colleagues. You’ll be able to manage competing priorities while maintaining the required standards of accuracy and compliance. Experience delivering technical administration or accounting work within insurance or financial services. Working knowledge of London Market processes and systems. Evidence of reviewing complex work for accuracy, compliance and timely completion. Ability to organise competing priorities, resolve technical queries and maintain effective stakeholder relationships. Proficiency in Microsoft Word, Excel and PowerPoint, together with GCSEs or equivalent in Maths and English at Grade C or above. A-levels at grades A–C or equivalent, and progress towards a relevant professional qualification. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent