Senior Trade Coordinator

Job description

Company Description SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability. We are looking for a Senior Trade Coordinator to be based in Hyderabad who will facilitate trade services, coordinate with client and ensure all certificates and registrations comply with contractual requirements. Job Description Handle complex cases, escalations, and non-standard certification scenarios; act as the first point of escalation for client and affiliate queries. Process certification files in line with Business Rules, Country Instructions, and productivity/quality targets. Accurately encode and review data in relevant systems based on trade documents, ensuring completeness and correctness. Ensure all certificates and registrations comply with contract requirements and applicable guidelines. Coordinate client requests and provide timely, professional responses to ensure client satisfaction. Facilitate trade through timely and accurate issuance of Certificates of Conformity in line with applicable rules and KPIs. Ensure accurate data entry (fees, invoice numbers, job numbers, etc.) across systems and portals. Follow up on and support timely collection of client payments. Handle daily operational coordination and respond to queries from clients and affiliates. Maintain proper documentation, filing, archiving, and invoicing records. Qualifications Graduate degree or equivalent technical qualification in IT, Science, Commerce or a related field Decisive, Assertive and Results Oriented Good communication skills Fluent in English and any other languages are an advantage High level of communication and presentation abilities Strong knowledge of IT tools and excellent computer proficiency Additional Information #LI-Onsite