Senior Trading Support Engineer

Job description

Eclipse Trading is a leading proprietary trading firm. Founded in 2007, we have over 110 employees across 4 office locations – Hong Kong (our HQ), Sydney, Shanghai and Chicago. Our trading expertise and strategies are deployed across several markets globally, focusing on various products including equity derivatives, delta one, ETFs, commodity derivatives, and cryptocurrency. Technology is inextricably linked to our trading strategies, creating an environment powered by intellectual curiosity, problem solving, and innovation. We are looking for a passionate and technically talented individual to work in a fast-paced environment whilst putting their talents to work in a broad technical role. The successful candidate will be part of our global Infrastructure and Technology Service team and based in Hong Kong. You will be responsible for the upkeep of our trading IT systems, supporting the end to end trading application and providing direct trading application support to the trading teams. **The level of seniority for this role (e.g., mid-senior level) will be commensurate with the relevant experience and qualifications of the candidate.** **Responsibilities and Duties** - Own critical incidents by identifying root causes, mitigating impact, and leading post-mortem reviews to prevent recurrence. - Ensure the seamless operation of distributed, multi-server trading systems. - Be the go-to expert for traders by providing hands-on trade floor support and direct application assistance. - Oversee UAT coordination and production software releases to maintain stability and performance. - Collaborate with Operations and Development teams to troubleshoot and resolve complex production issues. - Design and implement robust monitoring and logging solutions, enhancing system reliability and visibility. - Automate and optimize workflows, developing scripts and tools to drive operational excellence. - Drive continuous improvement by proactively identifying gaps and suggesting better processes or tools. - Engage in occasional after-hours support and testing as required to ensure smooth operations. - Mentor and guide junior team members **What You Offer** - A degree in Computer Science or a related discipline. - At least 8 years of experience in a trading support or similar technical role. - Proficiency with Linux environments and scripting languages (e.g., Python, Perl, or PHP). - A proven track record of driving change and delivering results in a collaborative environment. - Exceptional communication skills in English (both written and verbal), with the ability to work effectively as part of a team. - Strong interpersonal skills with the ability to thrive in a fast-paced trading environment. - A passion for building quick, maintainable script solutions that are practical and scalable - A proactive mindset with the ability to identify areas for improvement while understanding existing constraints and limitations. **What We Offer** - Dynamic and collaborative work environment - A flat management structure, where everyone's voice is valued - Fully stocked kitchen for breakfast and lunch - Attractive benefits package with discretionary bonus *Eclipse Trading is an equal opportunity employer and we believe that diversity and inclusion are essential pillars of our success as a company. We are dedicated to embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.* *All information provided will be treated in strict confidence and used solely for recruitment purposes.* *Due to the high number of responses that we receive, we are only able to respond to successful applicants* ***Note:** The use of AI tools during interviews or assessments is strictly prohibited unless explicitly authorized. We employ multiple methods to verify the authenticity of candidate responses. If it is determined that AI assistance was used at any stage of the hiring process without prior approval, we reserve the right to disqualify your application or rescind any job offer.*