Senior Trading System Support Engineer

**Who are we?** FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and 
cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever-
evolving cryptocurrency landscape. **Responsibilities** - Be part of a trading systems engineering team, dedicated to building out the core trading platforms. - Work closely with cross functional teams to improve the system reliability, scalability and security. - Engage in and improve the quality supporting the platform. - Build and manage systems, infrastructure and applications through automation. - Provide operational support to internal teams working on the platform. - Work on improvements to bring in high efficiency, reduce latency, deploy systems faster. - Practice sustainable incident response and blameless postmortems. - Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents. - Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity. - Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity. - Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems). - Proactive approach to problem analysis and resolution of production incidents. - Manage Issue tracking and prioritisation of day to day production incidents. - Manage platform trading support initiatives (e.g. platform monitoring, reporting, release automation). **Minimum Qualification** - Bachelors with 5+ years of working experience as Site Reliability Engineering (SRE) / Devops Engineer - Strong knowledge of Linux system internals (kernels, memory management, file systems & network I/O optimization) as well as bash scripting. - Minimum 5+ years experience in a Front Office Trading Floor or related application support experience. - Need to be available to work in US (Night) Shift - Good product knowledge in financial instruments including experience in managing front to back trading lifecycle and familiar with order life cycle (Equities, FX, Crypto etc). - Experience with electronic trading platforms and OMS/EMS systems. - Knowledge of ITIL practices including Incident, Problem and Change management. - Experience with system monitoring platforms. - Proven expertise optimizing systems for lowest latency performance and productionizing trading systems, from initial concept to full deployment, including on-prem and colocation. - Strong working knowledge of network communications fundamentals TCP/IP and UDP - Knowledge of FIX protocol, as well as familiarity with low latency multicast with Aeron. - Strong skills around observability, debugging and performance tuning, with a willingness to dive-deep to determine the root cause, - Effective communicator, with the ability to explain root causes in plain language, then outline plans and recommendations to remediate and ultimately to execute plans that systematically resolve issues. - Demonstrated ability to build tools that enable rapid operational triage; leveraging logs, performance telemetry metrics and traces to make Grafana dashboards (or similar) - Strong experience deploying and managing Cloud infrastructure with providers like AWS, Azure and/or GCP (accounts, profiles, IAM roles, Policies, service classes, instance types, etc.) - Strong experience adapting workloads to use Cloud Native technologies, like kubernetes and docker etc. (Dockerfile, docker-compose, helm charts, deploy manifest, ingress wiring, service mesh, etc.) - Expertise using devops deployment tooling, like Github Actions, Jenkins, ArgoCD and Ansible. - Hands-on experience developing in one or more programming languages: C, C++, Java, Python, or Go. - Proficient in utilizing C++ build systems such as CMake and building CI/CD pipelines for trading systems. - Working knowledge of key backing services like mysql, PostgresDB, Redis, MongoDB, DynamoDB, Kafka, RabbitMQ, etc. **Key attributes critical to success:** - Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external counterparts.. - Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions. - A sense of urgency, and an ability to deliver to deadlines in an environment where multiple competing requirements are a part of the job. - Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion. - Desire and ability to deliver improvements to the platform. **Preferred Qualification** - Extensive experience with DevOps for Deployment automation and App level support, as well as SRE and/or Linux systems Administrator for systems and infrastructure level support. - Extensive experience in a Low Latency Electronic trading environment, where high performance is critical at all stages of the infrastructure, network and application design and implementation. - Expertise in developing advanced observability capabilities (USE-RED signals, Tracing, front end observability etc) **Bonus Points:** - Experience with hardware acceleration technologies (FPGAs, GPUs, LPU, TPU). - Experience with financial data security regulations (PCI DSS, SOC 2). - Familiarity with algorithmic trading strategies and quantitative analysis concepts. **Notice at Collection and Privacy Policy** Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy [here](https://www.google.com/url?q=https://docs.google.com/document/d/14H2RKQ1L1ezo605QXotmqxCOnKgIuv21oB-95zR7_0I/edit?usp%3Dsharing&sa=D&source=calendar&ust=1715533493387657&usg=AOvVaw1Q6amAagRdjSqTfoecQ4aY). **Inclusivity Statement** FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences! As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self. *FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.* *Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at , if you need assistance with participating in the application process.*