Senior Trust and Safety Operations Analyst

Job description

### **About Us** Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on [LinkedIn](https://link.twitch.tv/TwitchLinkedinJD) and [X](https://link.twitch.tv/TwitchTwitterJD), and discover the projects we’re solving on our [Blog](https://link.twitch.tv/TwitchBlogJD). Be sure to explore our [Interviewing Guide](https://link.twitch.tv/TwitchInterviewingJD) to learn how to ace our interview process. ### About the Role Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch. We look for effective written and verbal communication skills, professionalism, initiative, and sound decision-making in all Trust & Safety candidates. You can work in Sydney, Australia. ### You Will: - Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively - Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors - Review and assess sensitive content, including graphic, violent, or disturbing imagery and video as part of investigations, enforcement actions, and third-party engagements, with access to wellness resources and support - Review and respond to internal and external escalations - Participate in shift rotation for some weekends and holidays - Maintain expert understanding of Twitch’s policies, site features, and internal documentation - Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community - Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk - Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows - Lead projects and broader organizational efforts to improve our operating model, conduct more effective investigations, and understand the evolving risk landscape ### You Have: - 4+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field - Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations - Ability to engage with sensitive or graphic content in a professional capacity, with a commitment to personal wellness and use of available support resources - Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency - Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations - Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations - Experience working with cross functional partners, including Policy, Legal, and Engineering teams ### Bonus Points - Familiarity with Twitch as a creator - Previous employment at a games industry or live streaming platform company ### Perks - Corporate Health Insurance & Life Insurance or Private Medical Insurance - Dental, Vision & Life Insurance - Superannuation or Pension Plan - Maternity & Parental Leave - Paid Time Off & Holidays - Commuter Benefits (only for the on-site employees) - Amazon Employee Discount Job ID: TW9209 *Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.* *Twitch values your privacy. Please consult our [Candidate Privacy Notice](https://www.twitch.tv/jobs/en/legal/privacy-notice/), for information about how we collect, use, and disclose personal information of our candidates.*