Senior Underwriter

Job description

At TAL, our Individual Life team helps protect the choices, options and freedoms that matter most to Australians. As a Senior Underwriter, you'll play a key role in balancing customer outcomes with sound risk management, applying your expertise to support TAL's underwriting philosophy and long-term profitability. Working closely with internal teams, financial advisers, reinsurers and health specialists, you'll assess risk, make informed underwriting decisions and contribute to delivering exceptional customer and adviser experiences across our Retail Underwriting business. In this role you will: Assess life insurance applications and deliver quality underwriting decisions that balance customer needs and risk outcomes. Manage underwriting workloads efficiently to achieve service standards, turnaround times and productivity targets. Resolve adviser enquiries, escalations and complaints to deliver positive customer and partner experiences. Build strong relationships with advisers, customers and stakeholders to support effective decision-making and service delivery. Apply sound commercial judgement to maintain a profitable and sustainable risk portfolio. Identify opportunities to improve underwriting processes, enhance efficiency and strengthen customer outcomes. Solid life insurance underwriting experience, with the ability to assess medical, financial and occupational risk confidently. Strong knowledge of the life insurance industry, including current regulations, standards and emerging practices. Sound judgement and attention to detail to make accurate, balanced decisions and manage risk effectively. Excellent communication and relationship-building skills to work collaboratively with advisers, customers and stakeholders. Strong organisational and time management skills to manage competing priorities and deliver quality outcomes within service standards. Self-motivated and adaptable approach with the ability to work independently, embrace change and continuously develop expertise. TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan . We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here —we’re here to support you. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. We will be upgrading the way you apply for jobs at TAL and therefore our job ads will be temporarily unavailable from 5pm Friday 23rd October until 9am Monday 26 October 2026. All job application deadlines will be extended to ensure you have ample time to apply. We look forward to seeing your application . #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately . Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health Access long-term career growth opportunities through TAL's large operational and technical underwriting function, and broader career pathways across the business. Gain exposure to complex retail life insurance underwriting, working within a specialist team focused on high-quality underwriting decisions and adviser relationships For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do. At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.