Senior UX Designer

Job description

**About Avalere Health** United by one profound purpose: to reach **EVERY PATIENT POSSIBLE**. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources. Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application. **About the Role** As a Senior UX Designer, you'll play a central role in shaping the user experience and design of digital products built for the healthcare marketing industry. You'll work hands-on to create intuitive, accessible, and empathetic experiences for websites and interactive pieces that serve patients, healthcare providers (HCPs), and caregivers. You'll own end-to-end UX delivery for your assigned projects, with strategic oversight from the UX Director. On larger-scale engagements, you'll often partner with a Lead UX Designer, contributing both hands-on craft and design thinking. Your work directly impacts real people navigating complex health journeys, so you'll balance business goals, user needs, and regulatory realities in equal measure. ### What you'll do **Key Responsibilities** **End-to-End UX Design & Deliverables** Own the full UX lifecycle for your projects and produce the artifacts that move work from concept to launch, including: - **Information architecture** — sitemaps, taxonomies, navigation models, and content structures. - **User flows & journey maps** — mapping task paths, decision points, and multi-state experiences (e.g., HCP vs. patient, pre- vs. post-authentication). - **Wireframes** — low- to high-fidelity wireframes that clearly communicate structure, hierarchy, and interaction. - **Interactive prototypes** — clickable Figma prototypes for stakeholder review and usability testing. - **Interaction & responsive design** — detailed interaction specs, states, and behavior across breakpoints and devices. - **Design specifications & developer handoff** — annotated UX documentation that gives development teams what they need to build accurately. - **Accessibility annotations** — WCAG 2.1/2.2 AA guidance including focus order, keyboard navigation, ARIA intent, and inclusive design considerations built in from the start. - **Regulated content structure** — designing experiences that accommodate compliance requirements such as fair balance, ISI placement, and referencing, in partnership with medical/regulatory reviewers. - **Design QA** — reviewing built experiences against design intent and flagging discrepancies. - **UX Design system contributions** — building, extending, and maintaining reusable components and patterns to keep work consistent and efficient. **User Research & Usability Testing** - Plan and conduct user research and usability testing sessions. - Synthesize qualitative and quantitative findings into clear, actionable insights. - Incorporate findings into UX iterations to ensure experiences are intuitive, accessible, and engaging while meeting user needs and business goals. - Use research and analytics to validate design decisions and measure success. **Cross-Disciplinary Collaboration** - Partner closely with strategy, creative, copy, account, and development teams to translate complex requirements into intuitive solutions. - Serve as a key advisor to creative teams on accessibility and compliance standards. - Act as a critical bridge between user needs, business goals, and technical feasibility. - Navigate regulated review workflows (e.g., MLR/PRB), designing in a way that anticipates and supports the review process. **Client & Stakeholder Communication** - Confidently present design concepts to clients and internal stakeholders. - Clearly articulate design choices and their strategic impact on user outcomes and business goals. - Facilitate workshops and design discussions and tell a compelling story through your work. **AI-Enabled Workflow** - Comfortably integrate AI tools into the design process — accelerating research synthesis, ideation, content drafting, prototyping, and documentation — while maintaining strong craft, critical judgment, and quality control. - Stay curious about emerging AI capabilities and help the team identify where they add genuine value to UX outcomes. ### About you **Qualifications** **Required** - 8+ years of UX/product design experience, including leading design on projects end to end. - A strong portfolio demonstrating full-lifecycle UX work — research, IA, wireframes, prototypes, and shipped experiences — across responsive web and interactive platforms. - Proficiency in Figma, including prototyping and component/design-system workflows. - Deep working knowledge of accessibility standards (WCAG 2.1/2.2 AA) and inclusive design practices. - Solid grasp of visual design fundamentals (typography, color, layout, hierarchy). - Demonstrated experience planning, running, and synthesizing user research and usability testing. - Proficiency with UX/product analytics tools (e.g., GA4, Hotjar) to inform and measure design. - Excellent presentation and communication skills, with comfort presenting to and defending decisions in front of clients. - Comfort integrating AI tools into a modern design workflow. **Preferred** - Experience in life sciences, pharmaceutical, or medical communications is a significant plus. - Familiarity with regulated review processes (MLR/PRB) and compliant design considerations (fair balance, ISI placement, referencing). - Experience designing HCP- and patient-facing digital experiences. - Experience contributing to or maintaining a design system.