Senior UX Designer (Contract, Remote First)

Job description

**About Us:** Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive. Zensurance has been recognized for its rapid growth and industry impact: **✅ [Deloitte’s Technology Fast 50 (2023, 2024, 2025)](https://www.newswire.ca/news-releases/deloitte-canada-unveils-2025-technology-fast-50-tm-program-winners-as-tech-resilience-powers-cross-country-innovation-886643713.html)** ✅ **[Deloitte’s Technology Fast 500 (2024, 2025)](http://chrome-extension//efaidnbmnnnibpcajpcglclefindmkaj/https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2025-technology-fast-500-rankings.pdf)** ✅ **[Top Insurance Employers (2022)](https://www.insurancebusinessmag.com/ca/best-insurance/top-insurance-employers-2022-427797.aspx#winnersListSection)** At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you! We're looking for a Senior UX Designer to join us for a 9-month contract. As a Senior UX Designer, you will be the champion for our users—small business owners, brokers, and internal partners. You will lead the design strategy across our product domains, including both customer-facing and internal applications. This role will take ownership of key product areas, contribute to the application-wide design system and guidelines, and seek to improve design processes and collaboration. ### Key Responsibilities: - **End-to-End Ownership:** Lead the design process from initial discovery and user research to high-fidelity prototyping and post-launch optimization. - **Complex Problem Solving:** Simplify intricate insurance logic into clear, accessible user journeys. You’ll create service blueprints that map out the entire lifecycle of a policy. - **Data-Driven Iteration:** Use product analytics and A/B testing results to validate your designs and drive conversion improvements. - **Cross-Functional Leadership:** Partner closely with Product Managers and Engineering Tech Leads to ensure technical feasibility and alignment on our product roadmap. - **Design System Evolution:** Contribute to and advocate for our internal design system to ensure consistency, accessibility (AODA/WCAG), and scalability across our platform. - **Mentorship:** Provide thoughtful feedback during design reviews and mentor intermediate/junior designers to help elevate the team’s collective craft. ### ### Qualifications: - **5+ Years of Experience:** Proven track record in UX/Product Design, ideally within Fintech, Insurtech, or complex SaaS environments. - **Portfolio of Impact:** A portfolio that showcases your thinking process—not just final screens. We want to see how you handled constraints and navigated complex user flows. - **Tool Mastery:** Expert-level skills in **Figma** and familiarity with modern hand-off and research tools. - **Strategic Mindset:** Ability to balance "blue-sky" vision with the "MVP" reality of an agile, fast-moving startup. - **Communication:** You can articulate the *why* behind your design decisions to stakeholders, turning data and research into compelling narratives.