Senior UX Designer (m/f/n)

Job description

InPost Group is seeking an experienced, entrepreneurial UX designer to improve and reinvent the customer facing solutions, that serve our users in more than 15 countries under the InPost and Mondial Relay brands. The right person will play a critical role in improving our customer experience and build a best-in-class experience to delight our customers, establish design principles and framework for the group to offer high quality and consistent solutions for global scale with cognisance of local markets' needs. This role will focus specifically on financial products within InPost Pay, working closely with a small dedicated team on topics such as payments, subscriptions, and future financial services. → Hybrid working model: preferably 1 day per week in the Warsaw or Cracow office . Your responsibilities: Be the voice of our users and solve complex problems to define and improve the user experience for a range of digital platforms including websites, mobile applications, and internal tools. Conduct user researches to understand customer needs and define opportunities Create user flows, journey maps, wireframes and prototypes for stakeholder and user feedback. Create high fidelity mock-ups of visual designs consistent with UI guidelines and brand standards. Collaborate effectively with the cross functional team including developers, product managers, and stakeholders to ensure timely and successful delivery of design solutions . Advocate to stakeholders and educate them on inclusive and accessible design practices. Support the design team by actively participating in meetings, providing constructive critique feedback, and offering support to fellow designers when necessary. Use a data-informed approach to design by defining and tracking key metrics, and clearly communicating how design decisions drive user and business impact. 5+ years of experience in digital product design: user research, information architecture, usability, prototyping, design process, etc, and sharp, up-to-date, UI skills Experience and understanding of working with financial services (e.g., banking, fintech) Proven experience using AI tools in the design workflow (e.g., Claude or similar), with concrete examples of how these tools supported the design process. Preferred experience and understanding of the specifics of working with B2B users A strong passion for applying and evangelizing human-centered design methodologies within cross-functional teams. Experience with prototyping tools – we use Figma. Able to work autonomously in a responsive, fluid environment and have experience working in agile and fast-paced surroundings. Experience and understanding of working with financial services (e.g., banking, fintech) Proven experience using AI tools in the design workflow (e.g., Claude or similar), with concrete examples of how these tools supported the design process. Advanced English skills (spoken and written), fluent Polish Strong Stakeholder Management skills to drive a change Opportunity to work in a diverse , international , and cross-functional environment, along with leading experts . You work and learn from a senior leader and their leadership team, expanding your experience and exposure in the e-commerce and logistics industries. InPost is a growing company that offers its people an increasing number of opportunities in several locations in Europe. Fulfilling careers with a range of benefits for people and investing in providing training opportunities for their development. You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and the circular economy every day. Excellent working environment and flexible hours We offer B2B type of contract InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 people worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape. We are a team that builds the best FMCG e-commerce in Poland. We already have over 300,000 products in our offer, we work with over 300 sellers , and our mobile application has already been downloaded by almost 1.5 million users in Poland . Due to the fact that our product consists of many elements that must work together efficiently and be managed effectively, we are looking for experienced consumer-focused (Web / Mobile App products) engineering leaders to join us in that journey - heavily influence our future platform build, improve processes and help us deliver best customer experience in the market across all types of devices.