Senior UX Researcher - (Logistics, Rider)

Job description

Company Description As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero. Job Description We are on the lookout for Senior UX Researcher - (Logistics, Rider) to join our Logistics product teams to create a seamless experience for our riders. Logistics is the engine that ensures orders get to restaurants and food to customers. It is at the heart of bringing hot, delicious meals to customers in the fastest possible way. We build mobile apps and products for riders, vendors, internal product users, as well as dispatchers, planners, and support teams. To do this well, we have to understand their needs – globally! If you’re an enthusiastic, innovative problem solver, hungry for a new adventure, an exciting job, and an international workplace is waiting for you in the heart of Berlin! You will be part of a young UX research team in which you will have a great chance to apply different research methods for the projects, ranging from the discovery/generative to strategic/tactical in different stages of the product development process. You will influence product direction and roadmaps with your findings, and drive the understanding and empathy with our users across the product teams. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail. Autonomously manage and run multiple global research projects in parallel with various complexities, ranging from discovery to tactical, by triangulation of the mixed methods. Drive and contribute to the evolution of user-centred culture by studying the user behaviour, attitudes, and cognitions globally. Actively initiate and drive impactful foundational research projects to help clarify ambiguous problem spaces. Lead and Support prioritization of the research projects by evaluating the user and business value, effort, and product phase. Build and drive the research roadmap in an agile working context by collaborating with various stakeholders and cross-functional teams. Produce actionable research insights and (proactively) communicate with a variety of audiences. Mentor and support less senior UX researchers, product designers, and product owners to help them grow their UX research skills. Participate in the development of new and/or extension of existing research methods, operations, and processes. Qualifications 5+ years (5+ years for the senior position) of work experience in UX research, product research, or applied research. Ability to independently define research goals and questions, select the most adequate method and sampling, manage recruitment, execute, and synthesise data to generate actionable insights.(Excellent) Understanding and experience in a broad spectrum of UX research methodologies. Excellent planning, prioritization, and time-management skills to provide high-value research in a fast-changing environment by meeting deadlines. Experience with working as the primary investigator on a project
 and working across the full product lifecycle. Self-driven, as well as an enthusiastic team player. Strong understanding of how to connect research outputs with the overall product roadmaps and business strategy by focusing on the overall outcome to generate impact. Passionate about mentoring, enabling, and supporting non-field experts to conduct research and moderate sessions. Great interpersonal, communication, collaboration, and presentation skills. Fluency in English required. Additional Information Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape. Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week We offer 27 days holiday with an extra day on 2nd and 3rd year of service We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses. Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses. Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin. Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters. Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today! We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com. Severely disabled applicants with equal qualifications will be given preferential consideration. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.