Senior Vendor Operations Analyst, Technology

Job description

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we are looking for talented professionals to join us in this journey! We are seeking an experienced **Senior Vendor Operations Analyst, Technology** to oversee project deliverables, manage vendor relationships, coordinations, and manage technical billings across our tech operations. In this role, you will bridge the gap between technical operations, external vendors, and internal business/finance teams—ensuring operational efficiency, strict billing alignment, and smooth project execution. ### What you will do: **Vendor Coordination & Operations** - Serve as the primary point of contact for external vendors, managing day-to-day communication and operational follow-through. - Collaborate closely with internal management, finance, and vendor stakeholders to maintain complete status transparency, drive accountability, and resolve operational blockers. - Coordinate and organize company and vendor resources to ensure joint delivery teams operate efficiently and hit target milestones. **Invoice** **& Billing Management** - Own and manage the end-to-end workflow for invoices, billing requests, and purchase orders tied to tech infrastructure and vendor services. - Review, cross-reference, and verify technical invoices (e.g. API usage like location service vendors, cloud infrastructure, software subscriptions) against team usage metrics and contract terms. - Track billing schedules and route approvals across project owners, budget holders, and finance stakeholders to eliminate payment issues. **Project Governance & Delivery** - Lead end-to-end delivery of multi-stream projects on ourplatform, overseeing project planning, risk management, progress tracking, and quality assurance. - Organize and facilitate key project meetings across all project phases, ensuring clear agendas, structured outcomes, and concise documentation. - Prepare comprehensive progress reports for senior leadership, proactively managing stakeholder expectations and mitigating tactical risks. - Maintain a flexible, hands-on approach to task boundaries to support shifting business priorities. ### What you will need: **Experience & Technical Proficiency** - **5+ years of** **vendor** **management** **billing processing** **experience**, ideally within technology, e-commerce, or supply chain industries. - Understanding our application platforms and logistics ecosystems (e.g., order dispatching, driver networks, API integrations, etc.). - Proven experience managing vendor relationships, service level agreements (SLAs), and technical vendor contracts. - Solid experience handling project budgeting, technical invoice verification, and finance department workflows. - Hands-on experience with project management methodologies (Agile, Scrum, Waterfall, Hybrid) and tools (e.g., Jira, Google Sheets/Excel). **Soft Skills & Languages** - **Fluency in written and spoken English and Mandarin** to communicate effectively with regional teams, leadership, and external vendor partners. - Exceptional communication, negotiation, and cross-functional stakeholder management skills. - Strong analytical mind with critical thinking skills—capable of spotting billing discrepancies, operational bottlenecks, and workflow gaps. - Self-motivated, decisive, and adaptable with a high degree of execution capability in fast-paced environments. **Preferred Qualifications** - Bachelor’s degree in Logistics/Supply Chain, Accounting, or a related field. - Project management certifications: PMP, PSM / SPS