Senior Vice President / Vice President, Head of Corp Account Services, Institutional Banking Group Operations

Job description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Lead and manage the section to ensure delivery of account services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards. Plan the resources of the CAS team to meet SLA and productivity KPIs. Organize and train a capable team to handle the section’s activities. Make continuous improvement in the processes by using new technology and process re-engineering. Drive the operation digitalization and people transformation. Principal Responsibilities Process Management Ensure activities of the section are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level. Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously. Recommend and implement appropriate actions in response to regulatory and related developments that impact on operation guidelines and procedures. Compliance and Risk Management Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirements of the Bank, HKMA, MAS, etc. pertaining to the operations. Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required Escalate exceptional/outstanding/suspicious transactions to ED, Head of IBG Operations / MD, Head of Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management Policy Promote staff awareness on regulatory and compliance requirements and internal control standards and ensure all operations are compiled to the statutory and regulatory requirements. Accountable for team control testing including designing tight controls for manual tasks Team Management Provide direction by setting Key Performance Indicators for staff and monitoring, appraising actual performance against targets. Coach and develop subordinates and guide them in completing their responsibilities. Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practices Optimize team capacity management Project Management and Others Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems Manage working relationships with internal/external service partners to ensure that a seamless process flows for loan operations, and to support their initiatives for revenue generation and market share expansion Keep abreast of market, business development and practices and share with members Key Accountabilities Accomplish the job objective and perform the principal responsibilities. Achieve the agreed Key Performance Indicators (KPI) annually. All the work performed by the section is in accordance with established procedures, bank policies and code of conduct. Develop a team with all-around skill-sets pertaining to related processing Relevant Experience Minimum 15 years of relevant working experience with 5 years’ proven track record in managing and leading an operation team of more than 30 members. Sound experience of banking operations and practices Functional/Technical Competencies Functional Sound knowledge and solid experience of banking operations and account services processing Cash products’ knowledge Operational skills and knowledge Project management skills Technical Sound knowledge of Gen AI and Agentic AI Sound knowledge and understanding of banking and IT operations and practices. Good leadership and management capabilities Strong senses of risk controlling and management Result and customer service oriented Excellent interpersonal, problem-solving skills and negotiation techniques Self-motivated with strong analytical mind and creative thinking Good communication and presentation skills Good PC knowledge and skills Education and Professional Qualification University Degree Holder in Finance or equivalent subject Professional qualifications in Banking (e.g. AHKIB) an advantage Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Location: Two Harbour Square Job: Operations Schedule: Regular Employee Status: Full time