Senior WMS Support Analyst

Job description

What You Can Expect : What will you do: Deliver high-quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders. Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution. Provide subject matter expertise on WMS functionality and integrations. Document case interactions and maintain accurate records in support tools. Communicate case status and updates to customers and management. Analyze and triage customer issues, performing technical research, and collaborating with cross-functional teams. Contribute to continuous improvement initiatives for WMS operations and support processes. Other job duties as assigned. What You Bring: What you bring: Education: Bachelor's degree in information technology, Supply Chain Management, Industrial Engineering, or equivalent experience. Experience: 3–5 years of experience supporting Blue Yonder WMS (Discreet version) Strong understanding of warehouse operations and supply chain processes. 3+ years in IT/SAAS application support with proven ownership of issue resolution. Technical Skills: Proficiency in SQL and relational databases (Oracle, MS SQL). Ability to debug code and troubleshoot integrations. Familiarity with monitoring tools (AppDynamics, Splunk), cloud platforms (Azure), and scripting (Python). Knowledge of solution architecture and deployment best practices. Soft Skills: Excellent communication skills for interaction with all organizational levels—from warehouse floor to executive leadership. Strong problem-solving, assertiveness, and ability to drive optimal solutions. Self-motivated, flexible, and able to work independently or in large teams.