Senior Workplace Technology Engineer

Job description

Get to Know the Team Grabber Technology Solutions (GTS) provides secure, reliable, and intuitive workplace technology experiences for Grab employees. The Workplace Technology team owns the physical and digital workplace capabilities that ensure collaboration across offices, meeting rooms, event spaces, and hybrid working environments. We partner with business leaders from Corporate Real Estate, Facilities, IT, Corporate Security, Procurement, and external technology providers to create consistent and scalable workplace experiences across Grab. Get to Know the Role You will support the delivery and operation of Workplace Technology across Grab offices. Your scope will include office-build technology, AV infrastructure, physical security infrastructure, vendor coordination, and project delivery. We are looking for sound technical judgement, strong stakeholder coordination, and a willingness to work on-site. You will provide the human accountability needed to assess site conditions, validate installations, resolve physical infrastructure issues, and make informed decisions during projects and incidents. You will report to the Senior Manager, Workplace Technology. The role is based in Jakarta and may require travel to support critical projects across Grab's regional offices. The Critical Tasks You Will Perform Deliver workplace technology for office builds, expansions, renovations, and refresh, from site assessment through handover. Implement, maintain, and troubleshoot AV systems, meeting-room technology, displays, collaboration equipment, and related infrastructure. Support physical security infrastructure delivery and operations, including access control, CCTV, visitor-management devices, and associated site hardware. Coordinate site access, installation windows, safety requirements, business downtime, testing, commissioning, and project handover. Manage vendors and contractors, validate installation quality, track defects, and ensure delivery meets agreed scope, cost, timeline, and technical standards. Resolve hardware, AV, security, and network-adjacent infrastructure incidents; and maintain accurate technical documentation. Maintain project trackers, risks, dependencies, asset records, and status updates for assigned workplace technology projects. Use AI and automation to improve documentation, reporting, knowledge management, and routine workflows, while applying human judgment for on-site and business-critical decisions. What Essential Skills You Will Need At least 6 years of experience in IT infrastructure, AV, physical security technology, facilities technology, or relevant technical project delivery. Experience supporting office builds, site expansions, technology refreshes, or infrastructure implementation projects. Working knowledge of AV systems, video conferencing, meeting-room equipment, displays, audio systems, cabling, and basic network connectivity. Exposure to physical security infrastructure, such as access control, CCTV, visitor-management systems, turnstiles, or related hardware. Experience coordinating vendors, inspecting physical installations, validating commissioning outcomes, and following up on defects. Ability to manage multiple workstreams, coordinate stakeholders, maintain project documentation, and escalate delivery risks. Comfortable working on-site and responding to hands-on technical issues that cannot be resolved through remote support or automation. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.