Senior Zuora Developer

Job description

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! **What We Do…** We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 56,000 hotels in 150+ countries - with over 140 million reservations processed by SiteMinder’s technology every year. **About the Senior Zuora Developer role…** We are looking for a technical geek and an awesome collaborator who will not only **design and build solutions in Zuora platform** but will also be jointly responsible for technical thought leadership and work collaboratively with Billing operations functions, Salesforce developers and other internal Engineering teams. The Senior Zuora Developer is an important role in the team who is expected to be an expert in Billing (Product Catalog, Order Management, Rating & Billing, Global Payments, Reporting, Platform and Workflows) and Zuora CPQ modules. It is 100% a hands-on role. The successful candidate will have a strong understanding of data models, platform functionalities, API, ZOQL and experience integrating with external systems (Salesforce, Workday and internal systems). **What you’ll do…** The technical landscape is quite complex and exciting with multiple integration points. There is a huge backlog of exciting projects with primary focus being digitising the entire customer journey and bolstering the integration between Zuora, Salesforce, Workday and other Siteminder systems all while allowing and enabling the Billing Operations team to effectively use Zuora to perform Billing and Collections operations. - Understand existing system landscape including but not limited to Zuora configurations (Product, Pricing, Subscription/Rate plan/Rate plan charge, Promos, Workflows, Bill runs, Refunds, Collections etc) - Understand Siteminder product configuration, Sales and Billing cycle and associated technical implementations including Zuora Integrations with Salesforce, Workday and other Siteminder systems - Design, Develop and maintain customisations within Zuora leveraging ZOQL and Zuora APIs, including the Orders API and Orders Harmonization model - Building reusable workflows, data queries, reports, and automation for billing operations. - Evaluate and adopt Zuora AI capabilities (agentic workflows, MCP Server) to automate billing operations and support use cases across the team - Collaboratively develop and maintain integrations to Zuora alongside Salesforce and Workday Developers and Siteminder Engineering team - Stay up to-date on Zuora functionalities and proactively identify opportunities for improvement - Own and refresh sandboxes, provide guidance to L1 team and/or independently resolve BAU tickets and Incidents within SLA - Create and maintain technical documentation **What you have…** - Vast experience in **Zuora** with expertise **in Zuora Billing (Product Catalog, Order Management, Rating & Billing, Global Payments, Reporting, Platform and Workflows) and Zuora CPQ(Quotes, 360+, Dev kit etc) modules** - **Extensive experience in dealing with Zuora APIs and Data Loader** - **Working knowledge of Zuora AI features and the Zuora MCP Server** - **Expert in building and troubleshooting complex workflows** - **Experience with data modeling and integration design** - Self motivated technical expert with **high levels of Integrity and passion.** Must be comfortable in rapidly changing and sometimes ambiguous work situations - Able to independently investigate production incidents, communicate clearly with technical and non-technical stakeholders, identify root causes, and implement preventive improvements. - Extensive experience conducting design workshops and finalising design approach with wider teams. Extensive experience in Designing and documenting optimal and scalable solutions to address business requirements - Proven ability to independently perform development, testing and deployment - Experience in dealing with Zuora Support. Experience in handling low level tickets including but not limited to user access creation/removal, defining user roles, creating price/product catalog etc **Our Perks & Benefits…** - Mental health and well-being initiatives - Generous parental (including secondary) leave policy - Flexibility to work in a Hybrid model (3 days in-office) - Paid birthday, study and volunteering leave every year - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) to help you connect and get involved - Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.