SEO Customer Success

Job description

# About GrowthX AI At GrowthX, we’re building the modern growth engine for marketing teams. Since launching in 2024, we've grown from concept to eight-figure annual revenue. To date, we've raised a $12M Series A led by Madrona Venture Group and we partner with 60+ companies ranging from high-growth startups to industry leaders like Lovable, Webflow, Ramp, Superhuman, Strapi, Abnormal Security, and Augment Code. We’ve built something different: an operating system that unifies powerful AI workflows with forward-deployed experts to transform content into compounding organic growth. We’re building the growth infrastructure marketing teams wish they’d always had — the system that reliably turns context into strategy, strategy into execution, and execution into measurable growth. ## **About the Role** We’re hiring an **SEO Customer Success** to own the most critical phase of the customer lifecycle: **turning new customers into confident, long-term partners who see real growth and choose to expand with us.** This role is **customer-facing, outcome-driven, and consultative**. You are accountable for onboarding customers, leading early strategy and execution, and converting successful pilots or initial engagements into full-time contracts. You are not just managing delivery — **you are owning momentum**. You’ll work hands-on with customers to define growth strategies rooted in SEO, content, and AI visibility, translate those strategies into execution with our editors and specialists, and ensure customers clearly understand *what’s working, why it’s working, and what to do next.* ## **What You’ll Do** - Own customer onboarding through early delivery and conversion to long-term contracts. - Lead customer strategy across SEO, content, and AI visibility with a clear focus on outcomes. - Run weekly or bi-weekly customer meetings and manage all day-to-day communication. - Translate performance metrics (traffic, rankings, AI visibility, conversions) into clear business impact. - Partner with editors and specialists to ensure high-quality, on-time execution. - Remove blockers quickly and step in directly when execution needs hands-on leadership. - Identify renewal and expansion opportunities and advance those conversations in partnership with Account Directors. - Share learnings and patterns back with the team to improve playbooks and delivery at scale. - Operate effectively in a **fast-paced, high-ambiguity environment** where priorities evolve and speed matters. ## **Who You Are** - Deeply accountable for customer outcomes and momentum. - Consultative, confident, and credible with senior marketing leaders. - Hands-on — able to do the work, not just manage it. - Commercially minded and comfortable advancing conversion conversations. - Highly organized, responsive, and proactive. - Comfortable working autonomously in a distributed team, with strong judgment about when to escalate or collaborate. - Curious and experienced with AI tools, automation, and modern content systems. - Energized by fast-moving environments and building while doing. ## **What We’re Looking For** - 4–7 years of experience in customer success, engagement management, account strategy, consulting, or agency delivery. - Strong background in SEO, content strategy, and performance-driven marketing. - Proven experience owning customer relationships and driving renewals or expansions. - Experience working with growth-stage or enterprise marketing teams. - Ability to manage multiple accounts and priorities without sacrificing quality. **Perks:** **🌍 Fully Remote Work** - Work from anywhere—your productivity, your space! - We help set up your work environment to enable your best work. - Minimal meetings and async communication for deep focus **🏖 Ample Time Off** - Enablement for you to recognize your countries holidays - We encourage you to take the time you need to recharge! **📚 Professional Growth** - We’re an AI forward culture and work environment - Learn all things AI! - Access to training, workshops & mentorship programs - Support for external conferences & industry events 🤝 **Collaborative Culture** - Open communication & feedback-driven environment. - Clear, concise communication is key to our success. **Work Visa:** Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time. #LI-Remote