Server/Bartender - Courtyard Marriott Downtown Memphis

Job description

The Courtyard by Marriott Memphis Downtown is seeking an energetic, dependable, and guest-focused **Full-Time Server/Bartender** to join our Food & Beverage team. This position supports both our **Bistro/Bar and Banquet Operations**. The Server/Bartender is responsible for providing friendly and efficient food and beverage service, preparing and serving alcoholic and non-alcoholic beverages, processing guest transactions, and assisting with meetings, banquets, receptions, and other hotel events. The ideal candidate enjoys interacting with guests, works well in a fast-paced environment, and is willing to jump in wherever needed to help create an excellent guest experience. ### Key Responsibilities ### Bistro & Bar Service - Greet guests promptly and provide friendly, attentive service. - Take food and beverage orders accurately and enter orders into the POS system. - Prepare and serve beer, wine, cocktails, and non-alcoholic beverages according to established recipes and standards. - Serve Bistro food and beverages in a timely and professional manner. - Provide guests with information regarding menu items, beverages, and hotel offerings. - Check identification and follow all applicable laws and hotel policies regarding alcohol service. - Process cash and credit card transactions accurately. - Maintain accurate guest checks and properly close out transactions at the end of each shift. - Maintain a clean, organized, and well-stocked bar and Bistro service area. - Complete opening, closing, and side-work responsibilities as assigned. - Restock beverages, glassware, supplies, and other service items as needed. ### Banquets & Events - Assist with food and beverage service for hotel meetings, banquets, receptions, and special events. - Review event details and banquet event orders as directed by management. - Set up banquet rooms, beverage stations, bars, buffets, and service areas according to event requirements. - Serve food and beverages professionally and efficiently during events. - Provide bartending service for banquet functions when required. - Monitor guest needs throughout events and respond promptly to requests. - Assist with clearing tables, resetting event spaces, and banquet breakdown following functions. - Work closely with kitchen and banquet team members to ensure smooth and timely service. ### Guest Service & Teamwork - Create a welcoming and positive experience for hotel guests and event attendees. - Anticipate guest needs and respond promptly and professionally to requests. - Handle guest concerns appropriately and involve management when necessary. - Work cooperatively with hotel leadership teams. - Maintain professional appearance and behavior at all times. - Assist other team members and departments when business needs require. ### Cleanliness, Safety & Compliance - Maintain clean and sanitary food and beverage service areas. - Follow all food safety, sanitation, and health department requirements. - Follow all applicable alcohol-service laws and company policies. - Properly store and secure alcoholic beverages and bar supplies. - Monitor inventory and communicate product or supply shortages to management. - Follow hotel procedures regarding cash handling, credit card transactions, and alcohol controls. - Report safety hazards, equipment problems, guest incidents, or other concerns promptly to management. ### Qualifications - Previous serving, bartending, restaurant, hotel, banquet, or hospitality experience preferred. - Bartending experience and knowledge of basic beer, wine, and cocktail preparation preferred. - Strong guest-service and communication skills. - Friendly, professional, and outgoing demeanor. - Ability to multitask and remain organized during busy service periods. - Ability to accurately handle cash and credit card transactions. - Dependable attendance and punctuality are essential. - Ability to work independently and as part of a team. - Must meet all state and local requirements for serving alcoholic beverages. - Food-handler and/or alcohol-service certification may be required. - Ability to remain professional when handling difficult or demanding guest situations. ### Physical Requirements - Ability to stand and walk for extended periods. - Ability to carry trays containing food, beverages, glassware, and dishes. - Ability to bend, reach, lift, and carry supplies throughout the shift. - Ability to safely lift approximately 25–40 pounds as needed. - Ability to work in a fast-paced restaurant, bar, and banquet environment. Because the hotel operates seven days a week and provides both Bistro and banquet service, candidates must have scheduling flexibility. **Morning, evening, weekend, and holiday availability may be required based on hotel occupancy and scheduled events.** If you enjoy meeting new people, staying busy, and working in an environment where every day can be a little different, we’d love to hear from you. **Courtyard by Marriott Memphis Downtown is an Equal Opportunity Employer.**