Server, Premium - The Mann Center

Job description

The premium server provides exceptional guest service while working collectively and efficiently in the premium environments throughout the venue. All servers should be knowledgeable of the food and beverage offerings available throughout the venue. Company Overview: Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities: Acquaints guests with menu items, promotes food and beverage specials, and uses suggestive selling techniques to upsell items when applicable. Verifies proper I.D. for all alcoholic beverage transactions and responsibly serves all patrons in accordance with Pennsylvania’s RAMP standards. Ensures all food and beverage meet quality standards. Delivers food and drinks to the correct tables in a timely manner. Possesses knowledge of the food and drink menu and provides detailed descriptions of delivered food products when needed. Supports the service staff by clearing/cleaning tables and running food. Works as a team with fellow associates and other service departments within venue. Uses the POS system (Appetize) to run tabs and process payments. Operates with a focus on personal service and attention to detail to ensure guest satisfaction. Performs opening, closing, and side work duties as assigned by Supervisors and Managers. Shows flexibility by rotating to other service locations when necessary. Qualifications: Ability to deliver food and drinks to tables in the premium areas and VIP clubs throughout the venue Experience working in a fast-paced high-end club, or restaurant preferred Must be at least 18 years of age High school diploma or equivalent Must be able to read, speak and write English in order to communicate with staff and guests Ability to work all venue events and maintain a flexible schedule to meet service demand levels, including extended hours, days, nights, weekends, and holidays Ability to work in an open aired environment during all climate conditions Must be punctual and dependable Must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards Must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette preferred Ability to effectively listen and take direction from management Ability to work under pressure and multitask in a fast-paced, team-oriented setting Must meet state and local health requirements for food handlers and alcoholic beverage services Licenses & Certifications: Required – RAMP certification (can be provided by Legends upon hiring if necessary) Qualifications Education Preferred High School or better. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.