Server, Retail & Tour Associate - Peller

Job description

#BeExtraordinary At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience. We are currently hiring at Peller Estates for the role of Server, Retail & Tour Associate. These shifts including Tasting Room, Retail and Tours and creates a diverse role that will grow your experience in the wine industry! We are actively interviewing and hiring for roles starting in Spring. If you have experience or desire to work in retail, tasting room, serving or customer service we want to hear from you. If you are passionate about creating moments that blend wine and food and family and friends into one completely immersive experience, then you won't want to miss the opportunity to be a part of the team! About the Winery and Property Peller Estates Winery is part of the Andrew Peller Ltd. family of brands and is a proudly Canadian winery crafting quality wines from the heart of Ontario's Niagara Peninsula - a must do destination! Our vision is to create a culture of sharing great wine and food with the people that you care about. If you are passionate about creating moments that blend wine and food and family and friends into one completely immersive experience, then you won't want to miss the opportunity to be a part of the team! What this teammate will be offered - • Competitive hourly rate plus the potential to earn up to an additional $7-$10/hour with gratuities! • up to 35-40 hours per week or as few as 16 hours if you prefer – hours change based on needs of the business but we do have flexibility. • Strong training program and leaders who want to help you grow • Employee gift card to be used on products, restaurant or experiences • Incentives based on wine clubs sold • Best in class wine education program • Access to our Employees Assistance Program, Learning Library and Development Seminars What this teammate will be responsible for - • Execution and service of tastings, in various spaces and locations. This includes managing all support tasks (clearing dishes/tables, washing glasses, stocking fridges, preparing cutlery). Communicates effectively with Host when tables have been cleaned & reset • Maximizes revenues per guest transaction (including up-selling) via a solid understanding of: ◦ property wines / accessories / experiences / Wine Club membership benefits / events ◦ all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations • Facilitates guided tours and tasting experiences • Achieves/exceeds assigned Wine Club membership targets through engaging guests • Assists with processing guest sales (via POS system). • Assists with stocking stores shelves and the merchandising of the non-wine products. • Understands and adheres to retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); participates in monthly retail inventory process • Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty • Responsible for ensuring the cleanliness and safety of the store product, tour route, and experience locations at all times The skills, experience and knowledge this teammate will bring - • Demonstrated Guest/Customer service excellence focus; including being personable, service minded and efficient • 1-2 years experience in service or customer focused environment • Smart Serve Certification is a requirement • Ability to lift 40lbs on a regular basis • Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. Accommodation: Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email Equal Opportunity Employment: At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. This role is being posted to fill an existing vacancy.