Service Account Manager - North Italy

Job description

Location: Milan, Lombardy, Italy Job ID: R0123827 Date Posted: 2026-07-09 Company Name: HITACHI ENERGY ITALY S.P.A. Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: No Job Description: The opportunity: The Service Account Manager North Italy (hereafter, "Service Account Manager") is responsible for managing and developing service sales activities in the North Italian region. In this role, the Service Account Manager will manage interactions and collaboration with colleagues across the organization, including the Local Service Unit (LSU) Sales Manager and sales teams of the Service Business Units, as well as other relevant stakeholders within Hitachi Energy. The service account manager will be based in North Italy and is expected to visit customers in the area at least 2–3 days per week to ensure strong customer relationships and effective service delivery. How you’ll make an impact: Service Sales Strategy Adopt, plan, and implement local and hub service sales strategies and targets related to the entire service portfolio (lifecycle management, service products and solutions, and installed base (IB) penetration). Deliver and exceed targets in terms of orders, GM%, response time, and customer satisfaction for the full-service portfolio. Responsible for accurate sales order forecasting using SFDC and for improving data quality. Participate in negotiations of major contracts to secure service order volume. Identify and pursue new business opportunities and partnerships, generating and identifying service sales leads by analyzing IB potential. Work with account managers to follow service-focused account plans for the country and with segment and channel managers to identify and pursue leads. Establish long-term customer relationships with key customers and decision-makers by understanding requirements, regulations, and exhibiting the value proposition for service. Ensure customer satisfaction issues are registered and responded to. Collaborate with Business Units and account teams to position different service offerings, evaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. Collaborate with internal and external stakeholders on the delivery of Service Level Agreements (SLAs). Support and take the lead when needed for marketing activities and events (trade shows, conferences, customer events) in the country. Support product launches by implementing commercialization plans and other promotional activities. Live Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business. Collaborate closely with local stakeholders in the account management organization to align strategies, implement best practices, and leverage synergies in marketing and sales operations. Stay updated on technological advancements and market trends to proactively identify opportunities for innovation and differentiation in service offerings. Customer Approach Establish long-term customer relationships with key customers and decision-makers by understanding requirements, regulations, and exhibiting high expertise in technical solutions and products. Ensure customer satisfaction issues are registered and responded to. Sales Processes Participate in sales activities as needed. Collaborate with Business Units and account teams to position different service offerings. Evaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. Health, Safety, and Integrity Monitor client financial status and report any changes regarding risk to relevant internal partner teams. Identify and manage potential risks relating to contract agreements across customers/channels. Drive health and safety practices in your area. Monitor customer expectations and requirements related to HSE and Sustainability. Promote Hitachi Energy HSE and Sustainability culture and vision to clients to gain commitment. Personal Leadership and Development Drive sales efficiency by ensuring adequate selling skills for yourself and by sharing best practices with colleagues. Actively demonstrate a "One Hitachi" approach and support colleagues as needed. Your background: Bachelor’s degree in a relevant field or equivalent experience. Demonstrable experience in service sales, including IB management. Strong customer relationship skills. Proven understanding of Hitachi Energy systems and products. Experience working within the energy sector. Strong analytical and strategic thinking abilities. Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Willingness and ability to travel and visit customers around North Italy at least 2–3 days per week. More about us: We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together. The minimum salary for this position in the location specified is as follows: Starting from: 44800 € gross The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures. Our benefits offering for this role generally includes: Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model, Well-being platform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores). Applicable CBA: Metalmeccanico Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.