Service Account Manager - Wear

Job description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. The Service Account Manager (Wear) is responsible for driving sales growth of wear parts products throughout the North American region, with primary focus on pellet mill dies, roll shells, and related aftermarket components. This position is highly customer-facing and focused on relationship management, business development, and sales execution; however, the primary emphasis is on strategic key account management and aftermarket wear parts growth. Reporting directly to the North American Service Manager, this role develops and maintains strong relationships with key customer accounts while identifying opportunities to improve customer performance, equipment reliability, and operational efficiency through wear parts solutions. This role collaborates closely with Territory Managers, Customer Account Managers, technical teams, and operational support functions to support customer needs and maximize aftermarket business opportunities. What You Will Be Doing Here’s an overview of your responsibilities and how you can leverage your expertise: Develop and execute key account and regional sales strategies to drive growth of wear parts products, including pellet mill dies, roll shells, and associated aftermarket components Manage and grow strategic key customer accounts while identifying new business opportunities throughout North America Partner with Territory Managers and Customer Account Managers to support key account strategies, technical sales initiatives, and customer solution development Build and maintain strong relationships with plant personnel, maintenance teams, purchasing groups, and corporate customer stakeholders Conduct regular customer visits to evaluate operating conditions, assess wear patterns, and identify opportunities to improve equipment performance and product utilization Provide technical guidance related to wear parts selection, application, maintenance practices, and operational optimization Collaborate with internal engineering, manufacturing, proposal, and service teams to support customer requirements and ensure timely order execution Monitor sales activity, quotation progress, customer trends, and forecast data through CRM systems and reporting tools Analyze market conditions, customer feedback, and competitor activity to identify growth opportunities and improve market positioning Deliver technical presentations, product training, and customer education programs related to wear parts solutions and best practices Support pricing strategy development and commercial negotiations in alignment with company objectives Participating in trade shows, conferences, customer events, and industry meetings to promote company offerings and strengthen market presence Assist with product launch activities, market development initiatives, and continuous improvement efforts related to aftermarket sales growth Ensure timely completion of administrative responsibilities including CRM updates, visit reports, forecasting, and customer follow-up activities Maintain compliance with all company safety procedures and customer site safety requirements What We Have to Offer In exchange for your commitment, we offer the following: A dynamic and innovative work environment where your expertise and ideas are valued Financial support for professional development and certifications Compensation that increases with capability and expertise and a comprehensive benefits package, including company-matched retirement plan and a Health Spending Account Paid maternity and parental leave program to support employees during this significant and exciting life event Competitive paid-time-off policies that includes vacation, paid holidays, and sick days A positive and collaborative culture that focuses on our core values and behaviors Flexible hybrid work model with a blend of in-office and remote work Regular company events and social activities to foster camaraderie Opportunities to grow as a process modeler and simulation specialist What We’re Looking For When selecting candidates, we will be looking for the following essential skills, abilities, and experience: 5+ years of experience in industrial sales, aftermarket sales, or related sales environments Demonstrated success in technical or consultative sales roles within industrial manufacturing or processing industries Strong understanding of customer relationship management and business development practices Ability to communicate technical concepts effectively to both operational and executive-level customer contacts Strong negotiation, presentation, and interpersonal communication skills Ability to work independently while managing a large geographic territory and multiple customer priorities Proficiency with CRM software, Microsoft Office applications, and sales reporting tools Self-motivated with strong organizational and time management capabilities Valid driver’s license and ability to travel extensively throughout North America Other valued, but non-essential skills, abilities, and experience include: Direct experience with pellet mill dies, roll shells, pelleting equipment, or related wear parts products Experience within the feed, biofuel, grain processing, or agglomeration industries Technical knowledge of pelleting processes, equipment performance optimization, and maintenance practices Bachelor’s degree in business, Engineering, Industrial Technology, or related field Experience supporting aftermarket service programs and long-term customer account development Physical Requirements and Environmental Conditions: Must be able to work from a home office environment with reliable internet access and maintain productivity independently Frequent travel to industrial customer sites, manufacturing facilities, mills, and processing plants throughout North America Ability to stand, walk, climb stairs/ladders, and navigate industrial environments during site visits and inspections Occasional lifting, carrying, or handling of sample products, tools, or equipment components up to 50 lbs Exposure to industrial conditions including loud noise, dust, vibrations, moving machinery, and varying temperatures Must be able to wear required personal protective equipment (PPE), including safety glasses, steel-toed boots, hard hats, hearing protection, and additional site-specific safety gear Ability to participate in extended customer visits, technical evaluations, and field support activities as business needs require Other Requisites: Travel within the region in support of customer relationships and business opportunities (50-70%). We are an AA/EEO/Veterans/ADA Friendly Employer Legal status to work in the United States is required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.