Service Administration Assistant (Permanent Contract) (f/m/x)

Job description

Service Administration Manage the administrative follow-up of repair and field service activities. Ensure accurate and timely communication between customers, Service Engineers, and internal departments. Maintain and update service records in internal systems. Maintenance Contracts Prepare renewal quotations and proposals for new maintenance contracts. Create maintenance contracts upon receipt of customer orders. Process invoicing for completed maintenance services. Service Sales Administration Handle customer calls and enquiries professionally. Prepare and issue repair quotations. Enter and monitor customer orders. Process invoices and credit notes. Manage equipment returns and related customs documentation. Technical Support Administration Coordinate the administrative management of loan equipment. Process spare parts orders for service interventions and repairs. Monitor calibration equipment verification schedules. Support the administration of health and safety prevention plans. Ensure the accuracy and quality of CRM data. Education & Experience Associate's or Bachelor's degree (or equivalent) in Business Administration, Office Management, SME Management, or a related field. A minimum of 3 years' experience in a similar administrative role, ideally within an after-sales service environment, with responsibilities in sales administration, customer service, and administrative support. Skills Good command of Microsoft Office. Experience with SAP and/or a CRM system is an asset. Strong organizational and administrative skills. Excellent written and verbal communication skills. Customer-focused with strong interpersonal abilities. Personal Qualities Well organized with strong attention to detail. Able to prioritize tasks and manage multiple activities effectively. Proactive, reliable, and solution-oriented. Team player with a collaborative approach. Able to work independently while maintaining a high level of accuracy. Full-time permanent position. On-site position (no remote work). Based in Les Ulis (Essonne, France). Start date: As soon as possible. Comprehensive training on Anton Paar's systems, tools, and processes. Opportunity to join a dynamic team within an international environment. At Anton Paar France, we believe that diversity drives innovation. We are committed to creating an inclusive workplace where everyone has the opportunity to succeed. We welcome applications from all qualified candidates, including people with disabilities, and make hiring decisions based solely on skills, experience, and potential. Anton Paar develops, produces, and distributes highly accurate laboratory instruments and process measuring systems, serving customers in industry and research worldwide. With more than 4,500 employees across over 110 countries, we combine innovation, precision, and exceptional customer service to deliver outstanding solutions to our customers. To support the continued growth of our Service organization, we are looking for a Service Administration Assistant to join our team in Les Ulis on a permanent contract (CDI) . As part of the Service Department and reporting to the Administration Manager, you will play a key role in supporting our after-sales activities by ensuring the smooth administrative management of service operations. Working closely with Service Engineers, customers, and internal teams, you will help deliver an outstanding customer experience while contributing to the efficiency of our service organization.