Service Administrator

For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World™ means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit . Position Description The Service Administrator is responsible for supporting and coordinating maintenance and service activities for data center customers within the North American Aftermarket department. The Service Administrator serves as a primary point of contact for customers, account managers, service management, and field technicians, ensuring maintenance commitments are scheduled, documented, communicated, and completed in accordance with the applicable service agreement. Key Responsibilities Provide maintenance status updates, open-action updates, and service activity updates to customers, account managers, service management, and upper management. Coordinate scheduled preventive maintenance, corrective service, and other contracted service activities for assigned sites. Ensure that account managers and customers receive the required maintenance and service documentation, including service tickets, maintenance checklists, field reports, and warranty documentation as applicable. Coordinate preventive maintenance schedules, technician assignments, site access requirements, and service logistics for data center customer sites. Verify maintenance and service coverage purchased within the applicable sales order, quotation, or service agreement. Generate quotations for additional service, repair, or maintenance work that falls outside the contracted scope, as directed. Interface with data center customers, site representatives, account managers, and internal teams via email or phone, ensuring timely and accurate communication. Maintain a comprehensive understanding of the company's product lines, maintenance requirements, and service offerings. Ensure thorough completion of required documents for closeout, including maintenance checklists, service tickets, field reports, and other required service documentation. Proactively communicate with technicians regarding maintenance progress, job status, open issues, and follow-up requirements. Provide technicians, customers, and account managers with relevant scheduling details and changes. Coordinate required parts, tools, equipment, and other resources for maintenance and service visits, ensuring availability and readiness as needed. Review service tickets, maintenance checklists, and field reports for accuracy, completeness, and discrepancies; follow up on missing or incomplete documentation. Track preventive maintenance completion, open corrective actions, and follow-up service requirements for assigned customer sites. Support warranty administration associated with covered equipment, including maintaining applicable warranty records and providing warranty documentation upon request. Document and maintain work processes for the assigned area of responsibility and perform other duties as required. Required Education & Qualifications Commitment to service excellence and a Customer-First attitude. Excellent verbal and written communication skills. Ability to work without direct supervision. Professionalism and patience/empathy in time-sensitive situations. Strong work ethic, trainability, coachability, flexibility, and a visionary approach. Ability to remain calm under pressure. Attention to detail is essential. Strong decision-making and communication skills. Ability to work independently and as a team member. Requirements Associate degree or high school diploma with equivalent customer service experience. 5+ years of customer service experience. Proficiency in Microsoft Office software. Previous HVAC service/dispatching experience preferred but not required. Why Choose Modine? Health & Well-being: Day One Competitive health, dental & vision insurance coverage Employee Assistance Program After 90 days of continuous employment Maternity Leave (12 weeks at 100% pay) 8 weeks of short term disability leave paid at 100% 4 weeks of paid parental leave paid at 100% Paternity Leave (4 weeks at 100% pay) Financial Benefits: 401k Retirement plan and company paid match Life Insurance Health Savings Account (HSA) with employer contribution Flexible Spending Accounts (FSA) Short Term Disability (company paid) Long Term Disability Work-Life Balance: Competitive time-off policies Tuition Reimbursement To view full benefits information: MyModine Benefits Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. #LI- #LI-Onsite #LI-Remote #LI-Hybrid The salary range for this position is estimated in good faith to be [minimum amount – maximum amount]. The specific offer will depend on the candidate’s qualifications, experience, and other job-related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available. This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.