Service Administrator

Job description

Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Morris Midwest, is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America. It is a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services. Summary of Responsibility: The Service Administrator provides administrative and customer service support to the Service team, helping coordinate cases, parts requests, invoicing, quotations, and installation activities. This role maintains accurate documentation, keeps customers informed, and works across departments to ensure customer commitments are completed as planned. Salary Range: Open for Discussion What You Will Contribute: Assist with reviewing, setting up, and merging incoming service cases; follow up with customers on open cases. Process service and engineering invoices accurately and in a timely manner. Process service-related parts requests through Chatter, follow up on their status, and provide updates to customers. Assist with preparing quotations for field service and preventive maintenance. Assist with confirming installation readiness, including power, air, and oil requirements. Assist with coordinating accessory installation schedules, including bar feeds and Caron equipment. Assist with processing builder documentation, including installation reports and warranty paperwork. Coordinate travel for Service team members as needed and participate in core meetings. Take ownership of customer concerns and coordinate with other departments to ensure commitments are executed as planned. Maintain basic knowledge of the product lines represented and adhere to company policies, procedures, and business ethics; support their communication and implementation within the team. Provide customer reception assistance and support preparation for shows and open houses. Provide backup support to the Parts group and assist with office organization and cleaning as needed. Other Functions: Perform related duties as required. The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications & Competencies: Strong organizational skills and attention to detail, with the ability to manage multiple requests and follow through on commitments. Clear verbal and written communication skills and a professional, customer-focused approach. Ability to maintain accurate records, process invoices and documentation, and coordinate schedules and travel arrangements. Comfort using computer systems to manage service cases, parts requests, and administrative records; willingness to learn Chatter and company systems. Ability to work collaboratively across departments, take ownership of issues, and adapt to changing priorities. Willingness to learn machine tool product lines, service processes, and installation requirements. What’s in it for You: We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance 3+ Weeks’ Vacation to Start 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance Program Mental and Physical Requirements: The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged period of times. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members. Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to: Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment. Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas. Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work. Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE). Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requestion ID: 1883 Waukesha, WI