Service Adoption Enablement Lead

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Service Adoption Enablement Lead – Associate Director Purpose of the Role Lead the Demand and Governance for the Service Adoption workstreams: Change, Content and Engagement & Deployment teams, ensuring SA services, standards, processes are agile, understood, adopted and successfully embedded across SA and Infrastructure and Operations, InfoSec, BRM and BMC. The role acts as the bridge between product team demand and SA services for end user change management. The role is expected to maximize value from SA tools, processes, PBI Reporting and monitoring of KPIs. This role reports to the Service Adoption Lead and is part of the SA Core Leadership Team. Key Responsibilities Establish and continuously improve governance, standards, processes and adoption metrics. Implementing automation and AI wherever possible to driven agility. Leading the Demand intake and Discovery with key stakeholders: I&O Product Managers, InfoSec and others as required. Partner with Change, Content, Engagement and Deployments Leads Product to ensure successful delivery of technology change processes end to end with in SA and key external touchpoints. Build reporting and insights that demonstrate SA process KPIs and business value. Onboard and coach SA virtual team members in SA enablement tools and processes. Management and motivation of a small team. Define, maintain and execute the SA enablement strategy. Typical Requirements Experience 8-15+ years in: Change Management Process Improvement Digital Workplace Enablement Technology Transformation AI Team Management Leadership Experience leading global initiatives. Strong stakeholder management at Director, Executive and Product leadership level. Ability to influence without direct authority. Management and motivation of team members Ability to ask the right questions (both technical and end user lens) in relation to intake Discovery. Technical / Business Knowledge Good understanding of: EY Microsoft 365 ecosystem Digital Workplace technologies Infrastructure & Operations services Systems Management Thinking Product lifecycle and deployment processes Data-driven decision making and reporting Process Improvement Key Skills: Skill - Importance Change Management - Critical Stakeholder Management - Critical Executive Communication - Critical Service Adoption - Critical PBI Data & Analytics - High Program Leadership - High Process Improvement - High AI & Digital Enablement - Increasingly Important EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.