Service Advisor

Job description

Company Description Job Description The Service Advisor role at SIXT Van and Truck offers an exciting opportunity to join our growing team at the Manchester Depot. This position is specifically suited to candidates with a background in the automotive or vehicle rental industry, who bring hands-on experience in managing vehicle maintenance and customer service within a fast-paced environment. You will handle customer queries related to vehicle breakdowns, ensuring excellent service and efficient repair management within budget. Ready to take the next step in your automotive career? YOUR ROLE AT SIXT • You manage and respond to customer queries regarding breakdowns efficiently • You complete all administrative tasks related to customer service and vehicle maintenance • You oversee the daily maintenance of the vehicle fleet • You assist customers in resolving issues with exceptional customer service • You monitor and control maintenance costs and budgets to ensure compliance • You coordinate the workload of inhouse and mobile mechanics and update maintenance records daily YOUR SKILLS MATTER • Experience You have significant experience in a high-volume, fast-paced service advisor role, ideally within the hire industry • Customer Service You excel in delivering outstanding customer service under pressure • Communication You possess effective communication skills and build strong stakeholder relationships • Attention to Detail You demonstrate strong attention to detail and organizational skills • Tools You are proficient in MS Office, especially Excel and Word • Motivation You are eager to join a dynamic team and contribute to SIXT’s growth and success WHAT WE OFFER Competitive Compensation & Financial Security Receive an attractive salary of £27381 plus Bonus with and enrol in SIXT’s pension scheme for long-term financial security Generous Time Off Enjoy 22 days of annual leave, plus bank holidays Training, Development & Support Take part in paid training sessions, benefit from development opportunities, and access our Employee Assistance Programme for support Exclusive Employee Benefits Enjoy special terms for SIXT car hire, extending these perks to friends and family through our staff rental scheme Family-Friendly Support & Life Assurance Benefit from family-friendly provisions and peace of mind through our in-service life assurance Qualifications Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!