Service Advisor

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Job Purpose To work as part of the Operations Team to ensure the continuous mobility of our fleet. Liaise with Drivers & Clients to determine problems with vehicles. Manage all driver queries such as service bookings, breakdowns & general vehicle care advice. Broad vehicle knowledge is a minimum requirement to ensure we provide the best level of attention to our Drivers & Clients. Good technical experience with the appropriate qualification is an advantage. Tasks Working as part of a team, process all tasks efficiently. Communicate & translate customer requests to service providers. Daily update of internal systems. Ensure vehicle downtime is kept to an absolute minimum. Accurately communicate and update drivers where required. Resolve quality issues as directed by Line Manager. Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines. To undertake any reasonable role related duties which may be required from time to time by Line Manager. Achieve team goals and achieve individual targets as outlined by Line Manager. Knowledge, Skills & Experience Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar. Mechanical qualification is advantageous. Excellent numeracy and literacy required. Experience working in a corporate office environment and dealing with customers I advantageous. Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel). Pragmatic decision-maker with a good technical knowledge. High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction. Good telephone communicator with both suppliers and customers. High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm. Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals. Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.