Service Advisor

Job description

About Scania Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Scania offers vehicle financing, insurance, and rental services to enable our customers to focus on their core business. Scania is also a leading provider of industrial and marine engines. Founded in 1891, Scania now operates in more than 100 countries and employs some 54,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. SCANIA CZECH REPUBLIC was founded in 1994 and supplies the Czech market with heavy trucks and buses as well as services. Together with Slovakia and Hungary, Scania Czech Republic forms the central European region (CER). Scania CER headquarters are in Prague (CZ). For more information visit: . Job Responsibilities At Scania, we believe great service starts with people. Every day, our people help customers keep their vehicles on the road. We know that excellent service is about more than repairing a vehicle – it is about building trust, finding the right solutions and creating lasting relationships. We are looking for a Service Advisor who will be a trusted partner for both our customers and our workshop team. Someone who enjoys listening, planning and communicating, and who can help ensure every service job is managed professionally from start to finish. What you'll do You will be the main point of contact for our customers throughout the entire service process. In this role, you will: Receive vehicles into the workshop and agree the scope of work with customers. Plan workshop activities together with technicians and coordinate service jobs. Keep customers informed about repair progress and recommend the best solutions. Work closely with the Parts Department and other service colleagues. Handle service administration, including invoicing. Build long-term customer relationships and ensure a high level of customer satisfaction. Who we're looking for For us, your mindset is just as important as your experience. We believe you'll succeed in this role if you: Have a technical or automotive education. Have previous experience in a service advisor role or within the automotive industry. Enjoy working with customers and finding practical solutions. Can organise your work effectively and manage priorities. Value teamwork while being able to work independently. Are detail-oriented, responsible and well organised. Are comfortable using standard computer applications. Hold a valid Category B driving licence. Experience with Scania trucks, a Category C driving licence or English language skills are considered an advantage, but are not essential. Why Scania? At Scania, we believe the best results come from people who are trusted, supported and given opportunities to grow. That's why we offer: The stability of a global company with a long-term vision. Continuous learning and professional development, including training on the latest technologies. The opportunity to work with modern transport solutions, including electric, hybrid, CNG and LNG vehicles. A competitive salary with regular salary reviews. Monthly performance bonuses and additional benefits. Five weeks of annual leave. Meal vouchers worth CZK 360 per working day, a MultiSport card and additional employee benefits. A friendly, collaborative team where people support one another. Driving the future of transport together Scania is more than a manufacturer of trucks and buses. We are a partner to our customers, working together to create a safer, more efficient and more sustainable transport system. Would you like to be part of a team that helps keep transport moving every day? Join Scania. We look forward to hearing from you. Application Apply with CV. Please put your effort in answering the qualification questions. Applications will be handled ongoing throughout the application period. A background check might be conducted for this position. We are looking forward to receiving your application!