Service Advisor - Budapest

Job description

Scania Hungária Ltd. is looking for a Service Advisor to join its team in Budapest. We are looking for a customer-oriented professional whose organizational skills and technical interest will contribute to maintaining the high standard of our service operations. As a Service Advisor, you will be the primary point of contact for our customers, guiding them through the entire repair process from vehicle reception to handover. Key Responsibilities Welcoming customers and coordinating the repair process Insurance administration Planning and scheduling service work Preparing quotations and managing work orders and invoices Keeping customers informed about the status of repairs Cooperating with the workshop and other departments Building long-term customer relationships and ensuring customer satisfaction Requirements Minimum secondary-level technical qualification (applications from recent graduates with a higher education technical degree are also welcome) Experience in the automotive industry or a service environment Customer-focused, self-driven, and solution-oriented mindset Good communication and organizational skills Proficiency in standard computer applications Category B driving licence Willingness to work in shifts Advantages English or German language skills Experience in a commercial vehicle service workshop Experience in insurance administration or claims handling Category C, D, or E driving licence What We Offer Competitive base salary and performance-based bonus Competitive fringe benefits package Commuting allowance Sports allowance Back-to-school allowance Birth allowance Funeral support Employee referral bonus Long-service award after 5 years of employment Opportunity to visit the Scania factory in Sweden through the company's loyalty program Stable international corporate background Modern working environment Long-term career and professional development opportunities Place of Work: 1152 Budapest, Városkapu utca 4. About Scania Scania is one of the world's leading manufacturers of trucks, buses, and industrial and marine engines. Its products and services are sold in more than 100 countries, and the company employs more than 59,000 people worldwide. Scania Hungária Ltd. is the official importer of Scania products in Hungary. As a wholly owned subsidiary of Scania, the company operates seven company-owned locations providing vehicle sales and service activities. Scania Hungária Ltd. is part of the Scania Central European Region, which covers the markets of Hungary, the Czech Republic, and Slovakia. The regional headquarters is located in Prague.