Service Advisor - Lexus of Wilmington

Job description

Job Description Lexus of Wilmington is growing! We are hiring a Service Advisor/ Service Writer for our elite service department. As a leader in customer service, we have customers and leadership who are committed to the Lexus brand - and you! Our automotive Service Advisor/ Service Writer will greet customers and consult with them on their vehicle service needs. Experience Everything MileOne has to Offer: 5 day work week Competitive compensation with unlimited earning potential Great opportunities for career advancement Positive, success driven work environment Training and mentoring opportunities Service Advisor Responsibilities: - Provide industry leading customer service to include vehicle service care and manufacturer’s warranty specifications - Schedule and manage service appointments and service estimates - Address and resolve customer complaints Service Advisor Qualifications: - Prior experience in automotive service writing, luxury line service experience preferred - Working knowledge of basic car functions, characteristics, and operations - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals - Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications. HEGE123