Service Advisor/Service Manager

Job description

How was your week? Ours was AMAZING. 50 cars through the door, two technicians operating like a well-oiled machine, and every customer leaving with a clear understanding of their vehicle and trust in the people who worked on it. That's what a great week looks like at AXP Auto - and we're looking for the person who makes that happen every single day. We're a family-owned and operated automotive repair business with three locations in Randolph and Braintree, MA. We've been doing this for almost 30 years, and we're still growing. Right now, we're looking for a Service Advisor/Manager who can walk into one of our locations and own it - completely. This is not a hand-holding role. You'll open the shop, run the morning meetings, intake customers, dispatch work, develop estimates, consult customers for authorizations, order parts, and close the loop on every single vehicle. You'll supervise your technicians, set the tone for the day, and be the reason the location runs the way it should. If the shop is off, it starts with you - and if the shop is firing on all cylinders, that's yours too. We want someone who has been in this industry long enough to know what to do next without being told. Someone who leads with knowledge, not noise. Someone who understands that selling in automotive isn't about pressure - it's about being straight with the customer, educating and showing them on what their vehicle actually needs, and letting them make an informed decision. That's how you build a customer for life. That's how we've operated for almost 30 years. What success looks like here: You run your location with confidence and ownership. Your work is dispatched efficiently to your technicians, your customers are informed and taken care of, and the location performs. Ownership stays out of your way because you've earned that. When we do talk, it's about growth - yours and ours. What we're looking for: 5+ years of service advisor or shop management experience Independent shop experience preferred; dealership background considered Strong organizational skills and the ability to manage the full key-to-cash process A natural communicator who builds trust with customers and commands respect from their team Someone who takes location performance and customer relationships personally Tekmetric familiarity is a plus What you'll earn: $75,000 - $125,000+ per year (hourly pay + commission) The range is real - your performance drives it What you'll get: Truly Family Owned and Operated! Almost 30 Years in Business — and Just Getting Started! No Weekends! No Drama! Family-Friendly Workplace! Climate Controlled Facility! Health Insurance! Retirement with Company Matching! Vacation Pay and (9) Paid Holidays! Parts at Cost! Paid Ongoing Training! A Fridge Stocked with Your Favorite Cold Drinks! Long-Term Career Growth as We Expand Beyond 3 Locations! This isn't a job listing for someone looking to clock in and clock out. This is for the person who wants to plant a flag, build something, and grow with a company that will invest in them the same way they invest in us.