Service Advisor Stevinson Lexus of Frederick

Job description

About Asbury Stevinson Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Lexus of Frederick is seeking an experienced Service Advisor to join their team. Previous dealership Service Advisor experience required. Compensation:$80,000-$120,000 annually (wage is comprised of hourly guarantee and commission to be determined as part of pay plan) Work Hours: Full Time schedule as defined Pay and Recognition: • Paid holidays & paid time off • Paid training Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Health savings • Flex spending accounts (tax free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company match Learning and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management System • Professional growth and development opportunities Additional advantages: • Team Member assistance program • Team Member discounts on vehicle purchases, parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives • Aggressive Team Member referral program with bonus opportunities Job description Summary Automotive Service Advisors greet guests, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and visit with, text, email, or call the guest for permission to do the work. They also advise guests on other available services. DUTIES AND RESPONSIBILITY • Greets guests on the drive in a timely, friendly manner and obtains vehicle information using available technologies and utilizing photos upon arrival. • Advises guests about necessary service for routine maintenance. • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. • Confers with guests about inspection results, recommend corrective procedures and prepare work order for needed repairs. • Prepares a repair order showing time, cost and labor estimates for service. • Writes a detailed description of the guest’s concern on the repair order to help the technician locate the problem. • Notifies team leads/dispatcher of incoming work. • Communicates with technicians and parts department on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. • Explains the work performed and the repair order charges to the guest. • Performs active delivery, obtains and secures method of payment, and collects all necessary signatures prior to delivery of guest vehicle. • Handles guest complaints and communicates details with management. • Answers incoming phone calls and schedules service appointments. SKILLS AND REQUIREMENTS • English language required, (Bilingual a plus) • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. • Valid Driver’s License • Must be able to pass pre-employment screening (background and drug.) • Must be at least eighteen years of age Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled. Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.