Service Advisor Stevinson Toyota East

Job description

About Asbury Stevinson Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Stevinson Toyota East is seeking an experienced Service Advisor to join our team! A True CAREER Opportunity with Extensive Advancement Opportunities! Our dealership is growing, and this position is available due to continued growth and internal promotions. Join a team where hard work is recognized, career development is encouraged, and success leads to new opportunities. Previous dealership Service Advisor experience is required. Compensation: $80,000–$240,000 annually based on performance (compensation is comprised of an hourly guarantee and commission, as determined by the pay plan). Work Hours: Full-time schedule as defined. Do you have a passion for providing exceptional guest experiences, building lasting customer relationships, and making a positive impact every day? As a Service Advisor, you'll play a vital role in delivering an outstanding ownership experience by serving as the trusted link between our customers and our service team. If you're looking for an opportunity to be appreciated and invested in throughout your career, your search is complete. We have a long history of providing outstanding career opportunities for individuals who want to grow within the company. Our continued dealership growth and promote-from-within culture create real opportunities for advancement. We are looking for an energetic, customer-focused Service Advisor who is committed to delivering exceptional service, exceeding customer expectations, and helping us continue to redefine the dealership service experience. If you're ready to join a growing dealership where your success is recognized and your career can thrive, apply today and become part of the Stevinson Toyota East team! • Greet customers in a timely, friendly manner and obtain pertinent vehicle information • Actively promote and build rapport with the customer • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications • Generate and provide customer with a complete and accurate estimate of repair • Establish and communicate completion time of repair with customer and technician • Answer incoming service calls • Maintain and schedule service appointments • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) • Strictly follow the manufacturer’s warranty guidelines and procedures • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property • Must be able to manage in a fast paced work environment with limited supervision • Must have great customer service, phone and computer skills • Previous automotive Service Advisor experience heavily preferred • Must be a minimum of eighteen years of age • Must have a valid driver's license • Must be able to pass pre-employment screening (background & drug test) Company Benefits: Pay and Recognition: • Paid holidays & paid time off • Paid training • Stock Awards(select management and front-line team member’s eligible Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company match • Pet Insurance • Legal Insurance Learning, Tuition Assistance and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: • Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Aggressive Employee referral program with bonus opportunities Applications will be accepted and candidates will be reviewed in an ongoing basis until the position is filled. INDADVISOR Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.