Service Advisor Stevinson Toyota West

Job description

About Asbury Stevinson Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Stevinson Toyota West is seeking an experienced Service Advisor to join their team. Previous dealership Service Advisor experience required. Compensation: $60,000-$180,000 annually (wage is comprised of commission to be determined as part of pay plan) We are a Toyota dealership with one of the largest customer bases in the Denver area. This is a wonderful opportunity for an experienced service advisor to work with a great product, a great group of coworkers and a clientele that appreciates good customer service. DUTIES AND RESPONSIBILITY • Greets customers on the drive in a timely, friendly manner and obtain vehicle information using available technologies. • Advise customers of recommended service for routine maintenance and any recalls or campaigns. • Help identify mechanical problems by questioning the customer or doing a visual inspection or road test. • Confer with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. • Prepare a repair order showing time, cost and labor estimates for service. • Write a detailed description of the customer’s concern on the repair order to help the technician locate the problem. • Communicate promise times and update through out repairs/work. • Communicate with technicians and parts department on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed. • Review repair order to ensure that work is completed, and additional work and authorization is noted. • Explain the work performed and the repair order charges to the customer. • Performs active delivery, obtain and secure method of payment, and collect all necessary signatures prior to delivery of customer vehicle. • Handles customer complaint and communicates details with management. • Answers incoming phone call and schedules service appointments. SKILLS AND REQUIREMENTS • English language required, (Bilingual a plus) • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. • Valid Driver’s License • Must be able to pass pre-employment screening (background and drug.) • Must be at least eighteen years of age Pay and Recognition: • Paid holidays & paid time off • Paid training Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Health savings • Flex spending accounts (tax free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company match Learning and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management System • Professional growth and development opportunities Additional advantages: • Employee assistance program • Employee discounts on vehicle purchases, parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives • Aggressive Employee referral program with bonus opportunities • Saturday lunches provided by the dealership Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled. INDADVISOR Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.