Service Analyst - End User Computing (EUC) Enablement (Remote, US)

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Service Analyst - End User Computing (EUC) Enablement role supports the delivery of technology experiences that help employees remain productive, engaged, and self-sufficient. This role focuses on technology adoption, change management, service improvement, and user enablement within an outcomes-based delivery model where success is measured through adoption, user satisfaction, and business impact. Key Responsibilities Develop and execute go-to-market and adoption strategies for End User Computing products and services. Apply change management frameworks, including ADKAR and Prosci methodologies, to support organizational readiness and user adoption. Partner with stakeholders, Change Champions, and support teams to drive awareness, engagement, and successful technology rollouts. Support adoption and enablement of AI-powered workplace technologies and features. Gather, analyze, and synthesize end-user feedback to identify service improvement opportunities. Translate user insights into actionable recommendations that enhance products, services, and user experiences. Develop and maintain standard operating procedures (SOPs), playbooks, and enablement documentation. Represent the voice of the customer by providing data-driven feedback to influence product and service roadmaps. Build and maintain dashboards and reports to measure adoption, satisfaction, service performance, and business outcomes. Deliver reporting and analytics that provide leadership with actionable insights and improvement recommendations. Experience Experience supporting technology adoption, organizational change management, or end-user enablement initiatives. Familiarity with change management frameworks such as ADKAR, Prosci, or similar methodologies. Strong written and verbal communication skills with the ability to create executive-ready documentation and reports. Ability to translate technical concepts into clear, user-focused communications and training materials. Experience gathering and analyzing user feedback to identify trends and drive service improvements. Experience developing SOPs, playbooks, process documentation, or knowledge management content. Experience collaborating with cross-functional teams, including product, technology, support, and business stakeholders. Proficiency with Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Outlook. Experience creating reports, dashboards, or performance metrics using reporting tools. Knowledge of Power Platform and AI-enabled productivity tools is preferred. Supervisory Responsibilities This position has no supervisory responsibilities. Education & Experience An equivalent combination of education, training, and experience may be considered in lieu of formal education requirements. #LI-SM1 Skills Change Management, Dashboard Reporting, Microsoft Office 365, Technology Adoption, User Adoption Compensation Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.