Service and Sales Operations Specialist

Company: Marsh Description: We are seeking a talented individual to join Marsh ICG (International Consulting Group) Team. This role will be based in Tianjin. ICG is Marsh’s dedicated consulting service department for contracted insures, with professional service teams located in major insurance markets worldwide. The team primarily provides service with strategic cooperation planning, senior management engagement, regular cooperation reviews, and insurance report sharing services. By implementing standardized service processes and developing tailored service projects to meet the needs of ICA insurers, the team aims to strengthen engagement and expand the depth and breadth of cooperation, thereby improving the efficiency and effectiveness of collaboration. We will count on you to: To handle the ICG daily work in China. Co-ordinate activities with China ICG manager and drive Strategic Carrier revenue growth. Organize regular governance and review meetings for ICA carriers, inviting relevant business and placement leaders as needed. Collaborate closely with placement and business leaders to drive completion of key activities. Build strong relationships and maintain close communication with ICA carriers, understand their needs and provide customized services by matching them with internal resources. Understand each ICA carrier’s focus areas, risk preferences, strengths, and personnel changes, and promptly share these insights with business and placement teams. Share Marsh’s latest strategies and growth opportunities with ICA carriers in a timely manner. Work with the regional team to provide local services to global and regional ICA insurers, and regularly update carrier activities. Participate in meetings organized by regional colleagues. Provide regular reports on local cooperation with global/regional ICA insurers, including cooperation data, activities, strengths and weaknesses, etc. Collaborate with regional ICG, IT, and Operations teams to implement tools such as MarketPlace. Assist regional colleagues in conducting the annual insurer service survey. What you need to have: 5 years’ or above P&C insurance experience is a plus, with knowledge of insurance operations and basic insurance knowledge. Strong communication skills with both management and teams. Ability to implement revenue maximization strategies while ensuring compliance with regulatory requirements. Strong written and verbal communication skills in English. Proficient in using Office software, and able to perform data analysis with Excel. Good communication skills, both written and verbal. Ability to work in a team. Ability to influence others and articulate rationale for central ICG strategy and actions Ability to negotiate with both internal and external parties to achieve mutually beneficial outcomes Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit , or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In the recruitment process, Marsh does not restrict a position to a particular gender, does not inquire or investigate the marital or maternal status of female candidates, does not impose any limitations on marriage or childbirth, does not use marital or maternal status of a condition for hiring, and does not raise the qualification standard for female candidates. When you apply for a position with us, we must obtain Personal Data, which is any data that can directly or indirectly lead to the identification of a specific individual, such as your name, contact information, employment history, education information, work skills, and licensure and certifications (if applicable). We also collect any other information you have provided in your CV, covering letter, application form, or during an interview (if applicable). Marsh limits the Personal Data that it collects to that which is relevant and proportionate for the intended purpose. Where necessary and permitted or required by law, we may collect Personal Data deemed sensitive under applicable law (for example, ethnicity, fitness to work or criminal convictions information). Marsh collects Personal Data directly from you and, depending on the circumstances and the type of role applied for, recruitment agencies, background check providers, your named referees and occupational health providers. Marsh retains Personal Data consistent with applicable local law and business practices Please make sure you read through and fully understand our “Job Applicant Data Privacy Statement” before you submit your application. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.