UBDS group is seeking a highly experienced Service Architect to work across key government client accounts, taking responsibility for defining, governing and sustaining high-quality, authoritative service models. The role will focus on the design and implementation of Common Service Data Model (CSDM)-aligned service structures, ensuring alignment with Enterprise Architecture (EA) principles and client-specific governance standards.Working within a federated operating model, the Service Architect will collaborate with cross-functional stakeholders to establish robust Configuration Management Database (CMDB) practices, service mapping capabilities, and dependency models. The role also emphasises embedding data quality assurance, governance controls and agile delivery practices to ensure service data remains accurate, reliable and fit for purpose.Key Responsibilities Design and implement service models aligned to the Common Service Data Model (CSDM), ensuring consistency and scalability across the organisation. Establish and maintain Configuration Management Database (CMDB) governance frameworks, including policies, standards and controls. Lead service mapping initiatives, defining end-to-end service relationships and dependencies across business and technology layers. Ensure alignment of service models with Enterprise Architecture (EA) standards and strategic roadmaps. Engage effectively with stakeholders across a federated operating model, influencing adoption of service modelling best practice. Define and implement data quality assurance processes to ensure accuracy, completeness and integrity of service and configuration data. Apply governance controls to manage and sustain authoritative data sources within the CMDB and associated systems. Support agile delivery teams by embedding service modelling practices within iterative development cycles. Validate and continuously improve service models through regular reviews, audits and stakeholder feedback. Provide subject matter expertise on service architecture, configuration management and service data governance.RequirementsExperience: Proven experience in a Service Architect or similar role within complex, enterprise-scale environments. Demonstrable expertise in Common Service Data Model (CSDM)-aligned service modelling. Strong background in Configuration Management Database (CMDB) design, governance and administration. Experience delivering service mapping and dependency modelling across integrated technology landscapes. Experience working within federated operating models and influencing diverse stakeholder groups. Track record of implementing data quality frameworks and governance controls. Experience working within agile delivery environments. Technical Skills: In-depth knowledge of service modelling frameworks and best practice. Strong understanding of Enterprise Architecture (EA) principles and integration with service models. Expertise in CMDB platforms (e.g. ServiceNow or equivalent). Knowledge of data governance, data quality management and control frameworks. Ability to design and interpret complex service dependency models. Certifications (Desirable): ITIL (Information Technology Infrastructure Library) certification, preferably ITIL 4. ServiceNow Certified Implementation Specialist (CIS) or equivalent. TOGAF (The Open Group Architecture Framework) or other Enterprise Architecture certification.SC Clearance is preferredBenefitsWhy people choose to grow their careers at UBDS Group Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group’s culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence. Employee Benefits Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover About UBDS GroupAt UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. Equal OpportunitiesWe are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
UBDS group is seeking a highly experienced Service Architect to work across key government client accounts, taking responsibility for defining, governing and sustaining high-quality, authoritative service models. The role will focus on the design and implementation of Common Service Data Model (CSDM)-aligned service structures, ensuring alignment with Enterprise Architecture (EA) principles and client-specific governance standards.
Working within a federated operating model, the Service Architect will collaborate with cross-functional stakeholders to establish robust Configuration Management Database (CMDB) practices, service mapping capabilities, and dependency models. The role also emphasises embedding data quality assurance, governance controls and agile delivery practices to ensure service data remains accurate, reliable and fit for purpose.
Key Responsibilities
- Design and implement service models aligned to the Common Service Data Model (CSDM), ensuring consistency and scalability across the organisation.
- Establish and maintain Configuration Management Database (CMDB) governance frameworks, including policies, standards and controls.
- Lead service mapping initiatives, defining end-to-end service relationships and dependencies across business and technology layers.
- Ensure alignment of service models with Enterprise Architecture (EA) standards and strategic roadmaps.
- Engage effectively with stakeholders across a federated operating model, influencing adoption of service modelling best practice.
- Define and implement data quality assurance processes to ensure accuracy, completeness and integrity of service and configuration data.
- Apply governance controls to manage and sustain authoritative data sources within the CMDB and associated systems.
- Support agile delivery teams by embedding service modelling practices within iterative development cycles.
- Validate and continuously improve service models through regular reviews, audits and stakeholder feedback.
- Provide subject matter expertise on service architecture, configuration management and service data governance.
Requirements
Experience:
- Proven experience in a Service Architect or similar role within complex, enterprise-scale environments.
- Demonstrable expertise in Common Service Data Model (CSDM)-aligned service modelling.
- Strong background in Configuration Management Database (CMDB) design, governance and administration.
- Experience delivering service mapping and dependency modelling across integrated technology landscapes.
- Experience working within federated operating models and influencing diverse stakeholder groups.
- Track record of implementing data quality frameworks and governance controls.
- Experience working within agile delivery environments.
Technical Skills:
- In-depth knowledge of service modelling frameworks and best practice.
- Strong understanding of Enterprise Architecture (EA) principles and integration with service models.
- Expertise in CMDB platforms (e.g. ServiceNow or equivalent).
- Knowledge of data governance, data quality management and control frameworks.
- Ability to design and interpret complex service dependency models.
Certifications (Desirable):
- ITIL (Information Technology Infrastructure Library) certification, preferably ITIL 4.
- ServiceNow Certified Implementation Specialist (CIS) or equivalent.
- TOGAF (The Open Group Architecture Framework) or other Enterprise Architecture certification.
- SC Clearance is preferred
Benefits
Why people choose to grow their careers at UBDS Group
Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group’s culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability.
UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence.
Employee Benefits
- Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more
- Private medical cover for you and your spouse/partner, offered via Vitality
- Discretionary bonus based on a blend of personal and company performance
- Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays
- Electric Vehicle leasing with salary sacrifice
- Contributed Pension Scheme
- Death in service cover
About UBDS Group
At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
UBDS GroupOur mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. With a portfolio including UBDS Digital and Rayo, UBDS Group are dedicated to championing entrepreneurial spirit by investing in innovators who leverage technology to create meaningful change. UBDS Group Companies proudly offer comprehensive, end-to-end digital solutions tailored for both the public and private sectors. By harnessing the strengths of leading technology partners, we deliver innovative strategies, services and solutions that address complex challenges and drive significant value.UBDS DIGITALExceptional outcomes. Never compromise.UBDS Digital is a brand on a mission to deliver unparalleled client value, unmatched employee experience, and to make a meaningful difference in society. Through investment in their people, they understand your needs deeply and are laser focused on exceptional outcomes, never compromising on quality or security. They are your visionary partner, taking on complex work, creating smarter solutions with innovative technologies for the best results and producing lasting progress, for all.UBDS Digital covers the end-to-end digital transformation journey with services and solutions covering digital consulting, cloud platforms, data and AI, cybersecurity, P3M and managed services.RAYOSeek a better way.Rayo are cloud, data and AI specialists that believe there’s a better way to do business. With their experience and expertise, they help find a better way to realise the true opportunity presented by Amazon Web Services (AWS) and the cloud. They believe in operating with integrity. Always putting their customers first. Because that’s how you build relationships that stand the test of time. They put people at the heart of their business and believe in creating a culture they are proud of. One that unlocks the potential of their people, and drives their customers’ success.
UBDS Group
Our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. With a portfolio including UBDS Digital and Rayo, UBDS Group are dedicated to championing entrepreneurial spirit by investing in innovators who leverage technology to create meaningful change.
UBDS Group Companies proudly offer comprehensive, end-to-end digital solutions tailored for both the public and private sectors. By harnessing the strengths of leading technology partners, we deliver innovative strategies, services and solutions that address complex challenges and drive significant value.
UBDS DIGITAL
Exceptional outcomes. Never compromise.
UBDS Digital is a brand on a mission to deliver unparalleled client value, unmatched employee experience, and to make a meaningful difference in society. Through investment in their people, they understand your needs deeply and are laser focused on exceptional outcomes, never compromising on quality or security. They are your visionary partner, taking on complex work, creating smarter solutions with innovative technologies for the best results and producing lasting progress, for all.
UBDS Digital covers the end-to-end digital transformation journey with services and solutions covering digital consulting, cloud platforms, data and AI, cybersecurity, P3M and managed services.
RAYO
Seek a better way.
Rayo are cloud, data and AI specialists that believe there’s a better way to do business. With their experience and expertise, they help find a better way to realise the true opportunity presented by Amazon Web Services (AWS) and the cloud. They believe in operating with integrity. Always putting their customers first. Because that’s how you build relationships that stand the test of time. They put people at the heart of their business and believe in creating a culture they are proud of. One that unlocks the potential of their people, and drives their customers’ success.
