Service Asset & Configuration Manager

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. **RRole description**: Owns and drives the end-to-end configuration management lifecycle across technology platforms. This role ensures that all infrastructure, applications, and services have accurate, reliable, and continuously maintained config data. **Role accountabilities:** **Individual accountabilities:** **CMDB** - Owns and maintain Configuration Management Database, ensuring data accuracy, completeness and integrity - Work closely with engineering, operations, and platform teams to ensure Configuration Items are properly recorded and updated throughout their lifecycle. - Support automation and tooling improvements to enhance configuration data quality and usability. **Standards and Process** - Define, implement, and enforce configuration management, standards and procedures. - Develop and maintain CI models, naming conventions, and data relationships. **Reporting** - Produce regular reporting on configuration health, compliance, and lifecycle status **Audit and reassessment** - Lead configuration audits and reconciliation activities to identify gaps, discrepancies, and risks. - Ensure sensitive or regulated data within the CMDB remains compliant with security and privacy **Key shared accountabilities:** - Work with Service owners and technical SMEs to validate CI dependencies and map service relationships - Work with tooling and automation teams to design integrations that keep configuration data up to date - Support Tech by providing CI insights during incidents and root cause analysis. **Qualifications & Experience:** - ​Strong understanding of IT configuration management (ideally ITIL-certified). - Hands-on experience with CMDB tools (e.g., ServiceNow, BMC, or equivalent). - ​Familiar with service dependencies, infrastructure components, and cloud technologies. - ​Strong analytical skills—able to understand how configuration data impacts operations and risk - ​Comfortable working in a global, matrixed organization with multiple stakeholders. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.