Service Asset Manager

Job description

The Service Asset Manager is responsible for driving lifecycle planning, modernization strategy, and long-term value growth of the company’s installed base of intralogistics automation systems. This role serves as the central owner of asset data, lifecycle intelligence, and modernization planning, working cross-functionally with Service Directors, Service Operations, and Sales to ensure customers’ systems remain reliable, up-to-date, and aligned with evolving operational needs. The position plays a critical role in transforming installed base data into actionable service strategies, enabling proactive lifecycle management, modernization opportunities, and sustainable service revenue growth. Primary Objectives: Drive effective lifecycle planning for customer assets across the installed base Enable installed base growth through modernization, upgrades, and replacement strategies Ensure accurate, comprehensive visibility of assets and lifecycle status across the service organization Key Responsibilities: Asset & Lifecycle Management Maintain and govern the asset registry and lifecycle database for all customer systems and equipment Ensure asset data accuracy, completeness, and ongoing updates across the installed base Define and manage asset lifecycle stages, including commissioning, maturity, obsolescence, and end-of-life Lifecycle Planning & Modernization Strategy Develop multi-year lifecycle, modernization, and replacement plans for customer systems Identify aging, obsolete, or high-risk assets and propose mitigation or upgrade strategies Partner with technical and service teams to define standard modernization and upgrade offerings Installed Base Growth Support the growth of service and modernization revenue by identifying opportunities within the installed base Collaborate with Sales and Service Directors to align lifecycle plans with commercial strategies Provide lifecycle insights and asset intelligence to support customer proposals and business cases Cross-Functional Coordination Work closely with Service Directors to align asset strategies with regional and customer-specific service plans Coordinate with the Service Operations Manager to ensure lifecycle strategies are operationally feasible Partner with Sales to support customer engagement, forecasting, and pipeline development related to modernization and replacement Reporting & Analytics Develop dashboards and reports related to asset health, lifecycle status, and modernization pipeline Track KPIs related to installed base coverage, lifecycle risk, and upgrade penetration Provide regular updates and recommendations to the Senior Service Manager Compensation range: $120,000.00 - $130,000.00 Annually The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Required Qualifications Bachelor’s degree in Engineering, Supply Chain, Business, or a related field (or equivalent experience). 7+ years of experience in asset management, lifecycle management, obsolescence management and installed base management service management, within industrial automation, intralogistics, or related industries Strong understanding of long-life industrial systems and service-based business models Experience working with asset databases, CMMS, ERP, or service management tools Preferred Qualifications Experience in intralogistics automation (AS/RS, conveyors, sortation, AGVs/AMRs, warehouse control systems) Familiarity with modernization and retrofit strategies for industrial automation systems Experience supporting service sales or installed base development initiatives Knowledge of lifecycle cost analysis and asset risk assessment Key Skills & Competencies Strong analytical and data management skills Ability to translate technical asset data into actionable business strategies Excellent cross-functional collaboration and communication skills Customer-focused mindset with a proactive, long-term view of asset performance Comfortable working independently in a remote environment BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! Ancillary Insurances: Including vision, accident, and critical illness insurance. Generous Paid Time Off: Achieve the optimal work-life balance. Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. Equal Opportunity Statement: BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws - prohibits discrimination, harassment, and retaliation in all aspects of employment. This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. By accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment and acknowledges BEUMER’S commitment to diversity and inclusion. BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling. We offer the right solution for nearly every logistics challenge. As a family-owned company, BEUMER combines tradition with innovation. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!