The Indiana service center (INSC) manager will lead people and processes, overseeing the day-to-day activities of our new Indiana-based service and sales shop. The manager will direct team activities with the goal of providing top service to our customers. The ideal candidate is adept at managing changing needs and views challenges as a chance to grow. Innovative problem-solving and willingness to go the extra mile to meet goals are necessary for success. Interested in applying? Save time, apply directly at geoprobe.com/join-our-teamResponsibilitiesWork with service director to set overall vision and yearly objectives. Manage operations to achieve these goals: Promote business to grow service revenue while maintaining a strong focus on customer needs Build relationships with prospective and existing customers to identify opportunities and promote offeringsIncrease billable hours in INSC shop year over yearMake recommendations on capital expenditures to improve capacity and quality Build a culture that upholds Geoprobe® objectives with INSC team, customers Build the service center business following the Absorption Model, including managing personnel, facilities, tools, systems, and financial reportsLead and motivate employees toward understanding and aligning with company culture and goals Provide opportunities for employee growth through cross training, goal setting, and giving feedbackProvide clear direction in everyday and challenging situationsHandle time & vacation approval, hiring selections and decisions to discontinue employment. Identify and implement processes and procedures to improve efficiency and quality Prioritize, multitask, and maintain flexibility in a fast-paced, changing environment 45+ hour work week on average Requirements Supervisory experience Strong customer service skills Excellent organizational skills with attention to detail Decisive leadership skills & problem-solving under pressure Strong interpersonal & communication skills (both verbal and written) Mechanical aptitude SAP experience preferred Benefits401(k)Health InsurancePaid Time Off (PTO)Paid HolidaysProfit SharingGeoprobe Systems® is an Equal Opportunity Employer.
The Indiana service center (INSC) manager will lead people and processes, overseeing the day-to-day activities of our new Indiana-based service and sales shop. The manager will direct team activities with the goal of providing top service to our customers. The ideal candidate is adept at managing changing needs and views challenges as a chance to grow. Innovative problem-solving and willingness to go the extra mile to meet goals are necessary for success.
Interested in applying? Save time, apply directly at geoprobe.com/join-our-team
Responsibilities
- Work with service director to set overall vision and yearly objectives. Manage operations to achieve these goals:
- Promote business to grow service revenue while maintaining a strong focus on customer needs
- Build relationships with prospective and existing customers to identify opportunities and promote offerings
- Increase billable hours in INSC shop year over year
- Make recommendations on capital expenditures to improve capacity and quality
- Build a culture that upholds Geoprobe® objectives with INSC team, customers
- Build the service center business following the Absorption Model, including managing personnel, facilities, tools, systems, and financial reports
- Lead and motivate employees toward understanding and aligning with company culture and goals
- Provide opportunities for employee growth through cross training, goal setting, and giving feedback
- Provide clear direction in everyday and challenging situations
- Handle time & vacation approval, hiring selections and decisions to discontinue employment.
- Identify and implement processes and procedures to improve efficiency and quality
- Prioritize, multitask, and maintain flexibility in a fast-paced, changing environment
- 45+ hour work week on average
Requirements
- Supervisory experience
- Strong customer service skills
- Excellent organizational skills with attention to detail
- Decisive leadership skills & problem-solving under pressure
- Strong interpersonal & communication skills (both verbal and written)
- Mechanical aptitude
- SAP experience preferred
Benefits
- 401(k)
- Health Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Profit Sharing
Geoprobe Systems® is an Equal Opportunity Employer.
If you like to build things and have an innate drive to excel, a strong desire to learn, and work well with others, Geoprobe Systems® might be a good fit for you. Members of Team Geoprobe® share how they appreciate being able to:
Enjoy challenging work that varies day-to-day alongside committed teammates.
Develop skills in a flexible environment where you're valued.
Unleash potential in a big-time shop with a small-town atmosphere.
Geoprobe Systems® is the world leader in subsurface drilling innovations - simply put, we build cool things. Taking designs developed by our engineers, we manufacture the majority of our equipment. From fabricating components, painting parts, and assembling the final product, we go from metal to machine and tooling. We invest in quality equipment, the best people and the best processes to produce reliable products in a quick and efficient manner.Our machines and technologies are used around the globe to:
Investigate environmental sites with minimal soil disruption, identifying contamination pathways for remediation efforts
Sample soil geologies to assess potential for safe building and roadway construction
Evaluate soil composition for extraction of high-grade minerals for manufacturing
Restore or construct residential or agricultural water sources
Retrofit or build energy efficient geothermal loops for residential or commercial use
Dewater sites for efficient extraction of construction materials such as clay
Install cathodic protection systems to minimize corrosion around infrastructure
If you like to build things and have an innate drive to excel, a strong desire to learn, and work well with others, Geoprobe Systems® might be a good fit for you. Members of Team Geoprobe® share how they appreciate being able to:
- Enjoy challenging work that varies day-to-day alongside committed teammates.
- Develop skills in a flexible environment where you're valued.
- Unleash potential in a big-time shop with a small-town atmosphere.
Geoprobe Systems® is the world leader in subsurface drilling innovations - simply put, we build cool things. Taking designs developed by our engineers, we manufacture the majority of our equipment. From fabricating components, painting parts, and assembling the final product, we go from metal to machine and tooling. We invest in quality equipment, the best people and the best processes to produce reliable products in a quick and efficient manner.
Our machines and technologies are used around the globe to:
- Investigate environmental sites with minimal soil disruption, identifying contamination pathways for remediation efforts
- Sample soil geologies to assess potential for safe building and roadway construction
- Evaluate soil composition for extraction of high-grade minerals for manufacturing
- Restore or construct residential or agricultural water sources
- Retrofit or build energy efficient geothermal loops for residential or commercial use
- Dewater sites for efficient extraction of construction materials such as clay
- Install cathodic protection systems to minimize corrosion around infrastructure
