Service Center Technician (Third Shift)

Job description

Short Description The Service Center Technician answer, evaluate, prioritize and make the initial assessment of incoming telephone and web requests, attempting to resolve them or route them to the appropriate support groups, based on established service levels or specific timeframes. Use service management tools and known error databases to consult the situation and try to resolve them as the first level of support . Physical Requirements Education Associate in Computer Programming/Science, Administration, Technology, Education EXPERIENCE Minimum of one (1) years' experience in related field CERTIFICATES AND LICENSES Competencies Analytical Skills Communication Computer Skills Keyboard Profficiency Time Management Documentation